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Customer reviews for Ecovacs Deebot N79W Robot Vacuum for Carpets and Hard Floors for
Ecovacs Deebot N79W Robot Vacuum for Carpets and Hard Floors
4.4 out of 5 stars
stars1,061 ratings942 reviews
  1. 5 stars63% (670)
  2. 4 stars24% (255)
  3. 3 stars7% (74)
  4. 2 stars2% (16)
  5. 1 star4% (46)

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Showing 111-120 of 942 reviews
Dec 18, 2019
Mountain33rs
3 out of 5 stars review

Verified Purchase

Works decent for the price.

[This review was collected as part of a promotion.] Easily gets stuck on edge of couch. Runs a random pattern, sometimes sweeping the same spot over and over while not hitting other areas nearby. Never makes it back to the base. But it does pickup whatever it decides to run over.

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
reply from Customer Care

Hello, Thank you for the feedback. We're sorry to hear your experience with the DEEBOT has been less than perfect. To help the robot on its journey home, please make sure to leave a few feet of space clear on each side of the charging dock as well as limiting the amount of infrared signals between the robot and charger. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further. Best, Ecovacs Customer Care

Apr 1, 2019
ErikTheRed
5 out of 5 stars review

Verified Purchase

So Convenient! Recommended for Dog Owners

[This review was collected as part of a promotion.] This vacuum is such a time saver! We have a golden retriever who is constantly shedding and this vac picks up all of her hair/dander. We have all hardwood floors which certainly helps but the vac seems to work well on our area rugs too. It does get stuck occasionally in tight corners, but any other robotic vac would do the same. Edge mode is the best for all the build up around the walls! There are also two power settings (high/low) so keep that in mind when considering suction power vs. noise level! Great product!

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
May 30, 2018
TACKMANIII
3 out of 5 stars review

Verified Purchase

Expected a little more...

[This review was collected as part of a promotion.] While it works great on the hardwood and tile, when it transitions from those floors to our rugs, which are not tall, it gets stuck quite a bit on the edges. I would recommend this model for solid floors without rugs or carpet. Schedule feature is nice, but run it mostly when I am home due to it getting stuck. Should have spent more for an upgraded version, but this one is good for the money.

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
Jun 8, 2018
AustinJen18
4 out of 5 stars review

Verified Purchase

No more cat hair!

I Got this as a Mother's Day gift, and I love it. I immediately named it awesome Rob, because it saves me so much time from vacuuming. The only downside is we seem to have difficulty getting it to Run automatically at the same time each day using the scheduling feature. That's the reason I gave this review four stars instead of five.

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
reply from Web

Thanks for sharing - we are glad Awesome Rob is working out for you. Your concern about scheduling has been sent to our Customer Service Team, a team member will be reaching out directly to assist & resolve this situation. Thanks again - say hello to Awesome Rob for us!

Nov 8, 2019
Yhassan1037
3 out of 5 stars review

Verified Purchase

Works great - but keeps starting on its own...

[This review was collected as part of a promotion.] I've had this for a about two months & loved it until the last two weeks. It starts vacuuming at midnight, with being prompted! I don't have anything scheduled. I tried resetting the remote. I googled solutions, but haven't been able to fix the problem. Every night I just wake up & have to turn it off. I guess I'll start unplugging it before bed but that seems like a hassle.

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
reply from Customer Care

Hello, We're sorry to hear about the phantom scheduling problem. Please try resetting the robot which should delete any internally saved schedule. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further. Best, Ecovacs Customer Care

Nov 12, 2019
Nicolattis
5 out of 5 stars review

Verified Purchase

Great customer service

[This review was collected as part of a promotion.] We bought a Deebot 79S last year and fell in love with it. Then, it broke, and we were very sad. Customer service to the rescue. We called and described the problem. They asked us to return our Deebot and sent us a new one right away. It's working great and we're happy again!

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
Mar 26, 2019
TomandGin072755
5 out of 5 stars review

Verified Purchase

This vacume is GREAT!

[This review was collected as part of a promotion.] I bought this vacuum 3 months ago and it is unbelievable. This vacume finds dust and dirt you never knew you had in your house. My wife says there is alot less dusting to do now. We named it Mary. I would buy another one tomorrow!

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
Jul 9, 2018
Rsilcox9402
4 out of 5 stars review

Verified Purchase

Quieter than prior models

[This review was collected as part of a promotion.] I got this to replace an older model(forgot which one) and it is a sure upgrade. The first thing we noticed was that the machine was quieter. We run it overnight daily, but it can run during the day without bothering you. The smart phone app integration is nice because we don't keep the remote handy all the time. It is much easier to program than our previous model as well. This one also has an air filter which is a nice added feature. The only complaint I have with this one is that it gets stuck under my couch most nights. It isn't quite big enough to fit under the couch, but it managers to get about halfway under. It seems like it has enough power moving forward to wedge itself if tight, but not enough power to reverse back out after being jammed in. Most mornings I have to pull it out and walk it back to base. This problem is probably unique to the size of my couch.

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546
Sep 29, 2019
Trout n Reds
5 out of 5 stars review

Verified Purchase

Awesome!

[This review was collected as part of a promotion.] This is a great robovac. Low profile fits under furniture. Does not bang into furniture, walls, etc. Long run time per charge. Got two dogs and this vac cleans very well. Much quiter than my Bob Sweep. Love it!!

Review from ecovacs.com
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Jun 13, 2018
DogCatcher
4 out of 5 stars review

Verified Purchase

Pretty good

My wife bought this for me for our 4th anniversary and I think it does a good job on our wood and tile floors. It even goes over the trim with ease. The only problem is that it doesn't sence fluid. If it runs over dog poo, which my dog never does in the house but had 1 accident, it just smears everywhere. I know they have their limitations. Just a suggestion for R and D. Besides that I love being able to drive it wherever I need to or just let it do it's thing

Review from ecovacs.com
Helpful?6OYELSSFZ33615467367546