Pamela, we understand the importance of a working control panel for you to use your microwave at home. Let us help you. Please refer to the resources below to rectify your concerns with your microwave. Please click on the links and hyperlinks for helpful tips. The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John

Hello there, We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly. For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance. Cannot connect to SmartThings http://www.samsung.com/us/support/troubleshooting/TSG01003481/ For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support. Samsung microwave is not working http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151158878) to help our team pull up your information. Thank you. ^Camille

Hi Zeinerla, We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need. Below is a link to help you identify the error code shown on your microwave and what to do with it. What does the error code on my Samsung microwave mean?: https://www.samsung.com/us/support/troubleshoot/TSG10007495/ Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information. Thank you. -Kimberly