We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hello. Thank you for sharing your experience with your LG Refrigerator. Your feedback about the ice maker needing frequent resets and the inconsistent performance of the craft ice feature is important—especially when reliable ice production is expected from day to day. We appreciate your note about the ice maker size and how it impacts usability. For reference, you can explore LG refrigerator ice maker support and craft ice troubleshooting tips here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-troubleshooting-guide-CT10000021-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this ice maker performance and reset issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Greetings! We appreciate your valuable feedback. It brings us great joy to learn that you are satisfied with your LG Craft Ice Refrigerator, and we are eagerly anticipating that you will continue to enjoy it for many more years. Please keep us updated, and make sure to watch our informative LG video tutorial on troubleshooting the craft ice issue: http://spr.ly/6423RWpwv. If you need any assistance, please don't hesitate to reach out to us privately on Facebook or Twitter using @LGUSSupport. Kindly include your contact details as well as the model and serial numbers of your unit. Our team is dedicated to resolving any concerns you may have. ~Rita

Hello, Terri. We appreciate you sharing your experience regarding your LG Refrigerator, model LRMDS3006S. We recognize your shared experience with the production of both ice makers after your previous warranty service, as well as your experience searching for local technician coverage in your area. To help encourage your ice makers to release and harvest ice properly, we recommend confirming that the freezer temperature is set at 0 degrees Fahrenheit (-18 degrees Celsius) or colder to ensure the ice fully freezes. You can also press and hold the small test button located on the bottom or side of the ice makers for three seconds to manually trigger a harvest cycle, which helps verify if the mechanical components are rotating as they should. For more diagnostic tips and visual guidance, please feel free to review our help library guide at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOooz4qknFB61i-P3o-pPjKHH9WU4LjYWLWsljaLB8xwdDGUnt4jg. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hey there. Thank you for leaving a review in regard to your 30 cu. ft. Smart Refrigerator with Craft Ice™. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki