[This review was collected as part of a promotion.] Had this 21 months and now temp wont stay where it was set. spoke with LG and they claimed this was normal for it to vary 10 degrees. They strategically build new refrigerators/products to go out around warranty. I have 2 refrigerators in my garage (reaches temps of 90 in garage) & shop (reaches 110) that are both better refrigerators. one was made in the 1970's and the other 1990's. I dont understand how we have regressed with electronics. Actually i do because it is a money grab.

[This review was collected as part of a promotion.] Nice refrigerator except "craft" ice maker makes terrible loud knocking noise. This noise sounds like some gears are slipping when the ice is releasing ice. This noise is so loud that it wakes you up at night. Service is scheduled through LG for 7/22/22.

I recently had a service call on my refrigerator my compressor failed took took a few days or parts to come, The repair man was very knowledgeable and did a good job they fix the refrigerator and said he had to reset program, now my lower icemaker is not working. I’m not sure if he may have missed something in the programming or somehow turn off my lower icemaker ? Otherwise I love my refrigerator it is great, My son just bought a washer and dryer , and he is also very happy with the LG products !

[This review was collected as part of a promotion.] I have had the refrigerator for 2 years now and overall like it. I have had issues with the craft icemaker but had the extended warranty and it is currently working. I would recommend getting the warranty.

We love the features of the refrigerator. The only problem has been with the craft icemaker..It seems the water valve for filling the tray does not turn off when it should and lets water into the tray turning the ice into one large mass of ice. The technician has ordered the parts and we have a scheduled date for the install of the repair. LG has been very cooperative in getting the fix done under warranty.

We are in week two of owning the refrigerator. This will be our second LG fridge, the last one was many years ago. But we liked it and really liked the features and the CR ratings for this one. Only thing I noticed in the end was I never looked to see how big our old one was and I think I may of gone over board in the size. Ended up having to have service come out and help with the wifi connection. If you do that I would suggest using a tablet vs a phone. Ran into a lot of issues with the phone and it's multiple was to connect. But service was awesome and we figured it out. Love the door in door feature, and it really helps in keeping the rest of the cooler cold. The conversion drawer was a feature we wanted, hope to use it as much as we plan to The round ice cubes are great.

[This review was collected as part of a promotion.] This fridge has so much room compared to my old side by side that was approx the same size. Loved it…until it stopped working. First to go was the in door ice maker. Then the freezer temp was wonky. Then the craft ice stopped. Then the fridge part fluctuated too much to trust it with anything more than condiments. That’s the worst of it. LG provided great service through the app and calls. We just received our new replacement fridge. I sincerely hope that this one works…because it’s pretty great when it does. And kudos to LG for standing behind their product and making it right.

[This review was collected as part of a promotion.] We finally got our LG fridge delivered and setup on mid-February 2021, and by early May we started to have problems with ice production and freezer temperature. As of this review, the fridge stopped making ice, and the freezer is set to -7 degrees, but ice cream does not stay solid, turns to runny milk shake. Disappointing to see these problems so quickly. Only I’m giving 2-stars instead of 1-star is because I’m still in love with the deep shelves, in-door quick access and dual-zone drawer.

[This review was collected as part of a promotion.] just had a house built and went with all new LG appliances since we had all LG appliances in our old house and zero issues with them and since this fridge has the built in dual ice maker ( regular and Craft ) we thought it was worth it , i love the smart features of it and can adjust temps and ice functions on the fly from my phone as well as run diagnostics but i really like the notifications features like when someone forgets to close the door and the dont hear the alarm i'll get notified on my phone. overall we love it with extra capacity and the middle draw we use as a drink drawer but can be used as a 2nd freezer draw

[This review was collected as part of a promotion.] We have had our fridge for about 2 weeks now. Working well, and very roomy. I am a bit disappointed in the craft ice as it is not a perfect circle. It usually has a small area that is not filled and can stand on that area without rolling. I expected it to be a full and complete ice ball. It is not.