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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 731-740 of 794 reviews
Mar 28, 2021
AJ
1 out of 5 stars review

Misleading it’s not 12” , it’s 10” matters

It’s just 10” Mattress. Never Expand to 12” as they claimed it is. For the 2nd night I’ve stared experiencing a back pain. DO NOT BUY IT!!

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi AJ. Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would be happy to help.Our 10-year limited warranty covers variance in dimensions of more than 1 inch (once the mattress has had time to expand).Based on your comments it sounds as if your mattress may be exhibiting signs of a defect.We'd like to encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. They will be able to answer any questions you may have and get a warranty claim started if needed.We hope this helps. Best, The Serta Team

May 3, 2021
MRandaz2
5 out of 5 stars review

ABSOLULETY LIKE SLEEPING ON A CLOUD!

Bought this for our camper, and I am so very happy we did! It is so very comfortable, I am buying one for our home bed also!

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there, thank you so much for taking the time to leave us this amazing review. We're so happy to hear that you are happy with your new Serta Sleep ToGo 12" memory foam mattress.

Dec 12, 2021
Reetawonder
3 out of 5 stars review

It's been a year too soft

I brought this mattress a year ago and I'm shopping for a replacement. It started off well, it is way to soft my back can't take it.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Apr 25, 2019
Jelly
1 out of 5 stars review

Great features!

*So firm, you would'nt be able to tell a difference between a rock and this matress *Creates pressure points for your back and neck *Unpack, unroll and ache away *Enjoy the worst sleep with this matress!

Helpful?70GQ544Y4G6E15430514025
Feb 18, 2019
andj
5 out of 5 stars review

amazzzzzzing

Best $500 I’ve ever spent My back pain is gone it is soft but perfectly firm I don’t have to roll over 20 times a night anymore i looooovvvveee this mattress and the value is amazing thanks you sams club

Helpful?70GQ544Y4G6E15430514025
Dec 4, 2018
RC
5 out of 5 stars review

Awesome mattress.

First time I laid on it seamed kind of firm. However after sleeping on it for several months now I love it. Very comfortable. Never wake up with any aches or pains. I actually look forward to going to bed now. Works for my 225 lbs.

Helpful?70GQ544Y4G6E15430514025
Jan 21, 2021
Lisa21ann
5 out of 5 stars review

Great mattress!

My husband and I bought this mattress a little over a year ago. It was the best $400 we have spent. I woke up with backaches daily from our other mattress and this one is so nice. And I don’t sink in it!

Helpful?70GQ544Y4G6E15430514025
Mar 28, 2021
Bonguyen
3 out of 5 stars review

It's not 12" height. It's 10" after 24 hrs

I've bought a full size and it got 11". I'm ok with that. Thus I bought this queen size and I'm thinking to return it because it could be d efected since it's height only 10".

Helpful?70GQ544Y4G6E15430514025
Mar 21, 2019
Abel
5 out of 5 stars review

Awesome mattress GREAT PRICE

Searchd other websites comparing prices.This had the most bang for your buck got lucky and snagged this for $499 Doesn't have the weird chemical smell. Not a bad deal for a king size bed! Me personally I like firm id say 7.5 out of 10 firm wise.

Helpful?70GQ544Y4G6E15430514025
Nov 8, 2021
JC
1 out of 5 stars review

Look elsewhere

This is the worst bed I've ever had. After 10 months the bed has injured my back twice. It has no support at all and is way too soft. You immediately sink. The bed has indentations that don't go away. Highly disappointed from a major brand.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hello JC! We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.