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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 321-330 of 795 reviews
Jul 3, 2020
Reviewer name: wcstriker
2 out of 5 stars
2 out of 5 stars review

Nice mattress, but if look elsewhere for firm

Bought this a couple weeks ago and unfortunately, it was just too soft for me. I'm a larger guy, 230 lbs 6'1", and a combination sleeper. It was nice for the side position, but very uncomfortable on my stomach, and not great on my back. Fortunately Sam's made the return process easy.

Helpful?70GQ544Y4G6E15430514025
Oct 20, 2020
Reviewer name: Vindi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value

Great value

Helpful?70GQ544Y4G6E15430514025
Mar 3, 2022
Reviewer name: traveler
5 out of 5 stars
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

Helpful?70GQ544Y4G6E15430514025
Oct 4, 2019
Reviewer name: Chuck59B2
2 out of 5 stars
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

Helpful?70GQ544Y4G6E15430514025
Apr 10, 2023
Reviewer name: Glow
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fabric was stained and had tears

Came with big stains

Helpful?70GQ544Y4G6E15430514025
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Mar 8, 2021
Reviewer name: CornHuskr13
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Comfy, but lots of fumes

This product is a memory foam & latex foam mattress. I don't believe it's a hybrid. I don't think there are coils in it. It comes delivered in something like a 2x2x4 cardboard box. The mattress is vacuum packed in plastic, folded in half, and rolled up. Once you cut it open, you have to let it expand for a few hours, even a day would be good. I would recommend that you don't throw away your old mattress just yet! After opening the new one, let it sit in the garage for 2 weeks prior to using, as the outgassing fumes are terrible and most likely not good for your health. After replacing the old mattress with it, you should run an activated charcoal air filter in the room for a couple months to take out the remaining VOC's that outgas.

Helpful?70GQ544Y4G6E15430514025
Jul 17, 2022
Reviewer name: trichard65
4 out of 5 stars
4 out of 5 stars review

Good price, but spend less for the right size!!!

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

Helpful?70GQ544Y4G6E15430514025
Apr 18, 2021
Reviewer name: shahn
1 out of 5 stars
1 out of 5 stars review

good for about 6 months

valleys form where you sleep after about six months. was very comfortable before this happened

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi Shahn, we are so sorry to hear that you are not satisfied with your Serta mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 24, 2021
Reviewer name: Bajaloco
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress, very comfortable

Great mattress, very comfortable.

Helpful?70GQ544Y4G6E15430514025
Apr 16, 2019
Reviewer name: Moo
5 out of 5 stars
5 out of 5 stars review

I'm excited to sleep again

I unrolled it and got on it and moaned for 20 minutes. It felt so good it was like I was dead.

Helpful?70GQ544Y4G6E15430514025