We purchased our mattress online for in store pickup and brought it home and immediately put it on the bed frame. The mattress never rose above 10”. And in fact, in some places it rose less than 10”. We gave the mattress a couple of weeks but it never rose anymore than it did in the first few hours after it came out of the box. I suspect that because the mattress was defective and didn’t rise properly, it also was much more firm than it should have been and caused me back pain every night I slept on it. We called the Serta line listed on the product page but was told that because we picked the mattress up in store, we would have to work with the store as they don’t help with anything more than a warranty claim if purchased in store. Sams told us we would have to return the mattress in store for a refund, so keep that in mind if you also have trouble with your purchase. We had to rent a uhaul to return this faulty mattress to the store which was a pain as it was a king and heavy and difficult to maneuver. So overall this was not a very good experience. I expected that Serta would be there to help us if there were any problems, making the return process simple, but that simply wasn’t the case. Had we purchased online and had the mattress delivered then perhaps it would have been different. Since that isn’t made clear in the product description where they recommend calling the Serta line for any issues, I thought it would be good to relate our experience here.

This mattress is one of the best mattress I have every owned. The sleep has been pure bliss. I also bought My Pillow, pillow set with my new mattress. I never believed pillow's could add such a boost to my over all sleep quality. Between the mattress and the pillows, my sleep is now 'healing sleep'. I wake up rested without stiffness. I recommend this mattress, and if you buy one, add the My Pillow, pillows, it really makes a difference in the quality of your sleep.

This mattress is heaven! The mattress I had prior to this was about 8 years old. I kept waking up with a tight lower back and my overall sleep was suffering. I purchased this in December and since then, my lower back pain has gone away. It gives the perfect support and the gel memory foam is so supportive. My boyfriend loves it too! He's 226lb and i'm 155lb and it works for both of us. If you're looking for an affordable luxury mattress then I would highly recommend this mattress. It's not only affordable but it's a quality mattress and easy to transport and set up.

Great value

The size of the bed completely sinking. I burn up on this mattress, and I’m not even a hot sleeper. I’ve only had this bed for a few months and it’s already indenting. It’s definitely not 12 inches. It’s definitely not firm or has any back support. I’m very disappointed. I will be going back to spring mattresses.

Maybe it’s just me or I got a bad mattress, but this mattress was pretty hard. I could only sleep in it a couple nights and my back hurt like heck in the morning. My son has a memory foam mattress classified as medium support from another maker and I love his. Thankful Sam’s gave me a refund. I will donate this mattress and go look for another one.

to be honest the first couple of weeks on this bed I considered returning! IT was just too FIRM.. I took the cover off and put on a regular fitted sheet after the first couple of days. After that it started to soften up a bit.. Now it is Wonderfull to sleep on. I have severe arthritis and scoliosis. so getting the right bed was important to me. I have less pain now than I did with a regular pillow top mattress. This bed is also very affordable...

I got this mattress Feb 2018 and while it was comfortable at first that's not the case any more. Mattress seems to get some what deform and is not comfortable anymore. Waking up to back pain almost daily. I try to refund/exchange at the store but they told me it needs to be handle by the serta team. I call them and while they seem to care, i got an email a day later saying they can't do anything and it needs to be handle by the store. Went back to the store and guess what? They want serta to handle it. Nobody wants to take accountability for it.

I purchased a new mattress this weekend from somewhere else because I honestly thought that we have had this mattress for waaaay longer than a year. It's been uncomfortable for about 4 months now. We have rotated it on a regular basis to keep it level. But it is still uncomfortable. When I looked at my Sam's club purchases, it has been just over a year. I felt like it was way too firm before and now it has spots that we just sink into. I hope the mattress I purchased this weekend has what it takes. I wouldn't recommend this mattress for anyone with aches and pains prior to purchasing. Because you will have them after about 6 months of sleeping on this bad boy.

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!