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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 211-220 of 795 reviews
Feb 22, 2021
Reviewer name: Mark
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Two thumbs up

My wife and I were skeptical about this mattress but using it made us believers. Pleasantly surprised and we are ready to buy a King size now.

Helpful?70GQ544Y4G6E15430514025
Dec 6, 2023
Reviewer name: Miriam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Even a bad night's sleep is good

Tried this mattress at Airbnb and it was amazing, so when it came time to buy a mattress we got the same one. Have been sleeping great

Helpful?70GQ544Y4G6E15430514025
Jul 31, 2021
Reviewer name: Jeremy
4 out of 5 stars
4 out of 5 stars review

Just a question

If you have this mattress on an adjustable bed frame. Will there be a crease in it that you could feel when it's flat again?

Helpful?70GQ544Y4G6E15430514025
Dec 31, 2017
Reviewer name: Jean
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Simple to set bed up

Love that this bed was so easy to set up, so much less expensive then our mattress Firm, and so comfortable

Helpful?70GQ544Y4G6E15430514025
May 29, 2021
Reviewer name: Jay boogie
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Too firm

I purchased based on reviews. This mattress is horrible to sleep on. Too firm And stiff. Not a great buy for someone who has sleep issues.

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hello Jay, we're so sorry to hear that you are less than satisfied with your Serta SleepToGo 12" mattress. All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 5, 2019
Reviewer name: Amy G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very comfortable and good value

We've had it for about a month and already I can feel a difference in the quality of sleep I'm getting. It was a great price too.

Helpful?70GQ544Y4G6E15430514025
May 31, 2022
Reviewer name: Ok camper
3 out of 5 stars
3 out of 5 stars review

Never got to 12 inches, I would like a refund but won't happen, also it slides on platform not very safe

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Jul 5, 2022
Reviewer name: Neshia
1 out of 5 stars
1 out of 5 stars review

Inaccurate information

Bed did not fluff out to the entire 12in not as soft as described the mattress is not cooling at all very hot to sleep on

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi, Neshia. Thank you for taking the time to leave a review. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Sep 24, 2021
Reviewer name: RCola
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My 3rd Serta

I bought 2 twins for my grandkids. I love it so much I got me a queen. Firm but soft enough to feel cuddled in.

Helpful?70GQ544Y4G6E15430514025
Oct 11, 2021
Reviewer name: Davicho78
1 out of 5 stars
1 out of 5 stars review

He just bought a sleeptogo mattress and it says that it measures 12 inches and it only reaches 10 it is a lie that it is 12 inches why do they lie

Helpful?70GQ544Y4G6E15430514025
reply from Supplier Response

Hi there! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.