Greetings, We understand the importance of a working range in your home. Let's get this taken care of. Please refer to the resources below to rectify your concerns with your range. Please click the link and the hyperlinks for tips. Samsung range or wall oven error codes (Please choose the error code that you are seeing in your unit): https://www.samsung.com/us/support/troubleshoot/TSG10003529/ Self-Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149804769 to help our team locate your information when you message us. Have a great day. -John

Tracy, we all want a properly functioning range. Let us take care of the unit right away. We recommend you check this link to help you with your range control panel. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147635125) to help our team pull up your information. Have a great day. ^Camille