Hi there, We can feel the difficulty you're going through with your range. Let's help you out with this. We would love to speak to you directly to gather more information about your range for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146340428, to help our team pull up your information. Have a great day! ^Chrystel

Hi Bobby, Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly. Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Please see page 28 under the "How to unlock the Oven" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf We would love to discuss your range to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147642707) to help our team pull up your information when you message us. Have a great day. ^Charles

Hearing about your range-related experiences must've been difficult. We're always available to help, Delia. To help rectify the range by turning it off while in use, please visit the link below for its diagnosis. Samsung range, oven or cooktop will not turn on or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ I have shared the manual for instructions on activating the oven lock feature to prevent accidental touches from the control panel. Please visit page 30. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395894, to help our team pull up your information. Have a great day! ^Chrystel

Good day, Let us help with your Samsung range. Here is the link to your unit's user manual. See pages 18-19 for the suggested cookware to use when cooking, page 36 about maintaining the stainless steel surface, and page 45 for recommended actions when the burner does not cook evenly. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145972723) to help our team pull up your information when you message us. Thank you. -Angelica

Hello, We understand how it feels to have an oven that stopped working. We suggest contacting us via the options below to speak with a live representative for further assistance should you need to follow up on the repair. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Greetings! It must be incredibly frustrating to deal with this situation, especially when you're up against a deadline. We are here to help. I have shared a Samsung link below to assist with your experience with the door. Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147908112 to help our team pull up your information. Leo