Hi ADIALLO, We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146054514 to help our team pull up your information. Leo

Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John

Hi there, We are committed to improving the performance of your range. Let us help you with its cooktop. If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips. The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"): https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us. Have a great day. -John

We appreciate you for letting us know about this experience. Let's sort this out immediately, Sanwar. We would like to speak with you personally to assist you with the installation better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148343300, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, Khawar Ali! We're so happy to hear this. Samsung is always glad to know our customers are enjoying their products. Thanks for sharing. ^Jecca