We understand the significance of having a range with burners heating properly, Meebs77. Let us help with your Samsung unit. How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. I have provided the links below for more information. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/ You may also refer to page 53 of the user manual for other solutions when the cooktop does not cook fast enough. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145420512) to help our team pull up your information when you message us. Thank you! -Angelica

Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the range. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146748201) to help our team pull up your information. Have a great day, -Ernest-