I'm sorry to hear this about the control not working. thank you for bringing this to our attention. Your opinion matters to us! If you would like to have service to resolve this issue, please contact us by using the information below. ^Pat\ 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143820660

Hi there, Thank you for sharing your experience with the Samsung NE63A6511SS range. Sticking a burner on high can be frustrating, especially after a previous repair. To address this, you may want to refer to the "About surface cooking" section in your user manual, starting on page 22 and continuing through page 25. This section guides adjusting and troubleshooting the burner settings. To help improve the issues with your washer, please follow the link and hyperlinks for further details and instructions. Samsung electric and induction cooktop temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Manual link: [NE63A6511SS User Manual]https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147624292) to help our team gather your information. Have a great day. ^Charles

Hi ADIALLO, We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146054514 to help our team pull up your information. Leo

Hi there, We are committed to improving the performance of your range. Let us help you with its cooktop. If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips. The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"): https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us. Have a great day. -John

We appreciate you for letting us know about this experience. Let's sort this out immediately, Sanwar. We would like to speak with you personally to assist you with the installation better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148343300, to help our team pull up your information. Have a great day! ^Chrystel