We understand the significance of having a range with burners heating properly, Meebs77. Let us help with your Samsung unit. How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. I have provided the links below for more information. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/ You may also refer to page 53 of the user manual for other solutions when the cooktop does not cook fast enough. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145420512) to help our team pull up your information when you message us. Thank you! -Angelica

Hi there, Thank you very much for your observation of our range. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-