We understand the importance of a pristine-looking cooktop, Daniel M. Let's get the information you need to ensure your cooktop is in tip-top shape. The link below will help ensure your cooktop is pristine and prevent damage. Please select the topic that piques your interest and learn more by checking the hyperlinks and watching the embedded video. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148186637) to help our team pull up your information when you message us. Have a great day. -Ernest-

Thanks for your outstanding loyalty. ^Pat

I'm happy you like the features of the unit. Thank you for being a Samsung customer. ^Pat

Hi there, We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range. Here is a link to help you with the oven. Please follow the steps and click the hyperlinks for further assistance. Samsung oven temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146449988 to help our team pull up your information. Have a great day. ^Aloe