Hi There, We appreciate your purchase with the range. We've shared some tips to increase the burner's flame. Seeing something strange happening on your gas stove, cooktop or range can be serious, but fortunately, the explanation is simple and easily corrected in most situations. Learn more from these details. The flame temperature on Samsung gas cooktop or range: https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues I have shared the model's user manual for more helpful information. Turn to page 45 under "The burners do not burn evenly" for your reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase: 1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST. 2. https://www.samsungparts.com/Default.aspx. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145378224, to help our team pull up your information. Have a great day! ^Chrystel

Hello Mary, We would love to discuss your range panel to determine how we can best assist you with possibly repairing the unit. To help improve the panel, please see the link following the instructions and the hyperlinks below. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148652077) to help our team pull up your information when you message us. Have a great day. ^Charles

Hi Gigi, We are here to help with your experience with this Samsung range model. I have shared a Samsung video and link that will help with your range in operating as intended. How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ You may turn to pages 45 - 50 of this model's user manual link below for additional steps to help. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145644964 to help our team pull up your information. Leo