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Member ratings & reviews for
Samsung 22 cu. ft. Counter Depth Side By Side Refrigerator w/ Touch Screen Family Hub
4.3 out of 5 stars
stars147 ratings140 reviews
  1. 5 stars67% (98)
  2. 4 stars14% (21)
  3. 3 stars6% (9)
  4. 2 stars5% (8)
  5. 1 star7% (11)

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Showing 31-40 of 140 reviews
Oct 22, 2020
Manuel
5 out of 5 stars review

The best refrigerator I’ve ever purchased.

definitely, this is the best refrigerator i have ever owned. so far, we are pleased with all the features, especially the family hub. this is a home-run with all bases loaded !!! the size of the refrigerator is perfect for our kitchen and the distribution of all the inner spaces is amazing. strongly recommended.

Review from Samsung US
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Jun 9, 2020
thegoddessdemi
5 out of 5 stars review

You haven't

[This review was collected as part of a promotion.] Owned a fridge until you've owned a Samsung Famliy Hub! From the ice and water dispenser to the camera to see what's inside (keeps the kids and big kids from repeatedly opening the door), to the family board, where we share our last vacation photos and reminisce on how it was to be outdoors, morning inspirational messages and. Not to mention the notes and recipe features and the music and mirroring. My sons and I couldn't imagine our kitchen with anything other than our Samsung Family Hub at this point. This wonderful and necessary kitchen item brings it all together!

Review from The Insiders
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Oct 17, 2023
Esau
5 out of 5 stars review

Love It

[This review was collected as part of a promotion.] It is amazing the way it looks. very modern, stylish and simple to use. I feel that it will look great in any type of kitchen. The only part I would improve would be the family hub. You should be able to control all the apps via the phone.

Review from Samsung US
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Aug 4, 2020
ROBERT
4 out of 5 stars review

surprisingly a lot of room inside

[This review was collected as part of a promotion.] we didn't want a big bulky refrigerator, so went with the counter depth style. we were surprised how much it holds. the all around cooling is great. produce seems to last longer than usual. nice feature is l.e.d. lighting. no bright bulbs in the middle of the night. very stylish with door handles built in. the smart hub is great, it can be customized to your needs. the only negative is the ice maker bin does not hold a lot. also, when the ice drops, it sounds like someone is knocking on the front door.

Review from Samsung US
Helpful?1I13DJPAR4AQ15427917508
Aug 10, 2021
pilotchip
1 out of 5 stars review

Nothing adjustable. Horrible ice/water dispenser.

Not adjustable! Ice and water dispenser is a horrible design. this fridge is severely lacking both in customizability and function. the ice/water dispenser is a nightmare. pros + looks good + plays music + very quiet except when depositing ice in bin cons - shelves and bins are not adjustable - small ice maker storage bin - ice dispenser throws small pieces and chips of ice all over the place which fall to the floor and ruin weed floor - water stream is too far from activation pad/button so it requires 2 hands - water dispenser points to the side - no removable water spill tray, water continuously drips down front of freezer - water dispenser drips after deactivating water and pulling away cup - danger! severe injury will result if you put a hand on each door handle and open/close either door.

Review from Samsung US
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Apr 1, 2023
AlpA
4 out of 5 stars review

Amazing fridge BUT 2 things

I love this fridge, however there is a couple of very disappointing issue. 1) The fingerprint resistant is not strong as expected, still you need to clean the smudges. 2) This one is very annoying! This amazing fridge does NOT have a light in the water dispenser section. If you would like to drink in the middle of the night without turning the lights in the kitchen… Good Luck! You better be prepared for wet feet.

Review from Samsung US
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Jul 27, 2020
Joey2020
5 out of 5 stars review

Excellent Fridge

Well designed, works great, all is good, except the lighting. In the entire Fridge there are only 2 LED light. One in the Top Fridge and one in the Freezer side. Even the water dispenser does not have any lighting. Water dispenser area is not designed properly, the water comes way towards the edge of the cup, and the cup place is not keeping any water drops in. Needs some thoughtful designed for the future. I had bought similar one with out the family hub before side by side that one had many lighting features inside and outside. The family hub is fun with kids, decent apps, and many cool features, but the screen gets finger prints and hard to clean. Other than these issues it is very quite and very good looking fridge. I hope Samsung makes take care of small issues and make a flawless appliances in the coming future.

Review from Samsung Canada
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Jun 7, 2020
Concerned
1 out of 5 stars review

Two Units in a row with thermometer issues

[This review was collected as part of a promotion.] i'm genuinely confused by the 17 5 star reviews. i can only imagine they were written the day the unit arrived or i have a new, faulty batch of produced units. i have had two units with the exact same issue, the thermometer reading much colder than what the actual temperature. the first unit freezer made a strange clicking sound then the ice maker stopped working the first day. i chalked the thermometer reading in the first unit to the freezer being faulty. the second unit has the same issue. the thermometer reading says the freezer is -3 degrees/refrigerator 35. our two digital thermometers show a different story. (photos attached.) also, the second unit was delivered with two stickers and the inside of the freezer had grease streaks.

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Review from Samsung US
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reply from Samsung Cares

We greatly appreciate your feedback! ^Ty

May 13, 2020
Terricka513
5 out of 5 stars review

Very proud owner of a Samsung fridge

[This review was collected as part of a promotion.] I have the 21.5 cu. ft. Side-by-Side Counter Depth Refrigerator with 21.5” Touch Screen Family Hub™ in Black Stainless Steel. Absolutely beautiful never been this excited about a fridge. A fridge with a screen has been my dream fridge for a while. Now I can cross it off my list. ................................................................................................... My Likes/love No problem connecting the water line Love the ice blue lightning Extra drawers in the freezer Love the in door ice marker small but produce a lot ice The storage drawers are deep and holds alot of fruits and vegetables Easy to setup the hub especially if you already have a samsung account Great Features you can see inside the fridge, lets you know when the water filter is expired Can adjust the fridge temperature right from the hub (set the power cooling feature your fridge will cool under 2 hours) Can place an order for take out food or re stock groceries right from the hub Amazing speaker I play pandora while I’m cooking and cleaning the kitchen Huge view of recipes (pinterest) Can Lock and unlock water dispenser for hub Can leave daily notes or memos Hubs works well with an iphone not just an Samsung phone ............................................................................................. Some Dislikes: No storage compartment for butter or cheese (not a big deal) That the hub doesn’t not lock (people with small children understand) The drawers are little hard to open and close them. Always seem to stick Can’t adjust the shelves Overall amazing refrigerator definitely thinking about renewing all the appliances now.

Review from The Insiders
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May 15, 2022
Mr Xtreme
3 out of 5 stars review

Poor Cooling

[This review was collected as part of a promotion.] I’ve had this unit over a month…. Just called Samsung to get it serviced… I lost hundreds of dollars worth of groceries. Smh. may I just received a bad unit? I do love the hub. Hopefully Samsung can make this right.

Review from Samsung US
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reply from Samsung Care

Hi Mr Xtreme, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling properly. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Tips for an organized refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RS22T5561SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144535610 Thank you for choosing Samsung. Have a great day. -Trisha-