Hello Lisa,<br />Thank you for taking the time to leave a review.<br />We truly apologize for hearing that you&#39;re not satisfied with your CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your unit, please don&#39;t hesitate to reach out to our team by phone at 1-800-365-0135. We’d love to help ensure you’re getting the most from your product.<br />Kind regards,<br />Ninja Kitchen