Hello Jeff,<br /><br />Thank you for sharing your feedback with us. We’re glad to hear you gave the product a try, and we understand how disappointing it must be when the ice cream doesn’t set properly and requires extra prep time. That said, the prep time is key to achieving the right consistency. We recommend freezing the pints for 24 hours before spinning, as this step can make all the difference. It sounds like this might be the root cause of the issue you&#39;re experiencing. If you’d like any help with this, please give us a call at 1-800-365-0135, we&#39;d be happy to help!<br /><br />Kind regards,<br />Ninja Kitchen