Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

Hello Corinna,<br /><br />Thank you for taking the time to share your experience with us. We understand how concerning it must’ve been to have your CREAMi work well at first, then produce grainy results with frozen fruit, and finally stop altogether, especially with the machine clunking, smoking, and leaving metal shavings in the pint. This is absolutely not the performance or safety we want for our customers, nor the standard we aim to provide. We’d be more than happy to take a closer look at what happened to help get this resolved for you. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists can assist you directly. We truly hope to regain your confidence in our brand. We&#39;re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Ninja Kitchen