Hi Eneida, We are so sorry to hear that your Ninja isn't working as it should. Please could you call our customer service team on 1-800-365-0135? They'll be happy to take a look into any concerns that you have. Kind regards, Ninja Kitchen

Hi Robert,<br /><br />Thank you for sharing your experience. We’re truly sorry to hear your CREAMi broke after just a few months and understand how upsetting and disappointing this must be. We’d like to help make things right, so please reach out to our Customer Service team at 1-800-365-0135. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Hi dear customer,Thank you for sharing your feedback on the Ninja CREAMi Ice Cream Maker. We’re sorry to hear that the texture of your frozen treats didn’t meet your expectations. The CREAMi is designed to create a creamy consistency, but results can vary depending on ingredient ratios and freezing time.For a smoother texture, we recommend ensuring your base is frozen for at least 24 hours and using the "Re-Spin" function if needed. If you'd like additional tips or assistance, our team would be happy to help—please reach out to us at 1-800-365-0135.We appreciate your feedback and hope we can help improve your experience.Kind regards,Ninja Kitchen