We are sorry to hear about your experience, Michie, and thank you for following the care instruction. We have more tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc. they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. For more details, please refer to the instruction manual. If you are still unhappy, please know you can exchange or return this set for a full refund as part of the Member's Mark 100% Satisfaction Gurantee.

Nicole, we are sorry to learn about your experience with the cookware set as this is not what we want for our Members. Please contact Member Support at (888) 301-0332 and we'll try to make this right for you.

We are sorry you are disappointed in the color, Alicia. Please know all Member's Mark items can be exchanged or returned at any time as part of our 100% Satisfaction Guarantee.

We are sorry to hear about your experience. Here are some tips for you to maintain the superior nonstick performance. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change, thermal shock, can cause metal fatigue, warping, deformation, nonstick deterioration, chipping, discoloration. Never use hard objects on the nonstick surface. However, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please remember you can return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.