Hi, Milly. Thank you for sharing your experience with your LG Washer Dryer Combo. Receiving two units with significant damage is not the delivery experience you should expect, and we understand how important it is to get your replacements resolved quickly. For reference, you can explore LG product support and warranty information here: https://www.lg.com/us/support. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this damaged unit and replacement delay issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello there, MAIYAG. Thank you for sharing your experience with the LG Single Unit Washtower. We understand that the appliance didn&#39;t meet your expectations, leading to your recommendation to avoid the product. We understand your inquiry and value all feedback, as it helps us in our continuous effort to improve our products and services.<br /><br />We want to ensure that if there are any specific aspects of the unit&#39;s performance, features, or design that led to your review, we have the opportunity to review them. Your complete satisfaction is important to us, and we are dedicated to providing reliable home solutions. We would be happy to discuss any particular concerns you encountered while using your Washtower.<br />https://www.samsclub.com/ip/lg-4-5-cf-front-load-washer-and-7-4-cf-electric-dryer-washtower-laundry-center/15407117243<br />For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media &#64;LGUSSupport. We appreciate your patience as we aim to assist you further. —Renzo