Dear Customer, We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.

Hi Tracy, thank you for sharing your experience with your LG Single Unit Front Load WashTower with Center Control, model WKE100HWA. It is great to hear that even though the first installation wasn’t handled correctly, the replacement unit has been everything you hoped for. Once it is set up properly, this WashTower really shines, and it is nice to know you’re enjoying it now. If you ever need support, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi, Ronjen. Great to hear your LG Wash Tower combo is delivering exactly what you hoped for! Smooth performance from both the washer and dryer makes everyday laundry feel effortless. We’re glad you’re satisfied with the setup and enjoying the upgrade. If you ever need assistance, @LGUSSupport is always ready to help. #LifesGood ❤️^Juvy

Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will be happy to assist. Thank you. ^Nikki

Hi there. We appreciate you letting us know about your experience and we are saddened to hear that you had encounter unusual performance from the LG product. We understand how important it is to have reliable appliances that function properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. Kindly reach out to our LG CareQ phone support at 1-888-542-2623, so we can offer a better options for your situation.

Hey there! Thank you for your awesome review! We're so happy to hear that your new LG Washtower is handling blankets and larger loads with ease – it’s always great when an appliance can handle what the old one couldn’t. If you ever need anything, we've got your back! Reach out to us anytime on social media @LGUSSupport. Cheers to hassle-free laundry days and all those cozy blankets! ^Joslyn