Hello, Betty. We appreciate you sharing your thoughts and review regarding your LG WashTower, model WKE100HVA. It is wonderful to hear that you love your laundry system, and we always aim for our appliances to provide a clean and highly efficient experience for all your household items. To help resolve lint buildup and ensure a tight door closure, we recommend taking a soft cloth dampened with warm, soapy water to thoroughly wipe down the rubber door seal and removing any accumulated particles or residue, as maintaining a clean surface allows the door to seal perfectly against the cabinet and prevents debris from escaping. For detailed steps on managing lint on the door seal, please check out this helpful guide at https://www.lg.com/us/support/help-library/lg-dryer-bits-of-lint-are-stuck-to-the-rubber-seal-of-the-door--20154629490501?srsltid=AfmBOoowEoZqNtOHXKAwaIauK8wFpSJgnoXkxQfiilAayh1obpbkwuoM. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Hello. We appreciate you sharing your thoughts and review regarding your LG WKE100HVA WashTower. We recognize your experience with clothing staining and the service support provided for your unit. To help prevent spots or stains on your laundry, ensure you are using the appropriate amount of HE detergent and clean the washer drum regularly using a Tub Clean cycle. For additional step-by-step guidance on addressing laundry stains, you can review our support article at https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOoq9us3GFk4CZBUCMNbmQrA8mWKYXFUCajC5gCaI2MGIWGf5nuJC. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James