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Customer reviews for DeLonghi Pinguino 700 Sq. Ft. Portable Air Conditioner for
DeLonghi Pinguino 700 Sq. Ft. Portable Air Conditioner
4.1 out of 5 stars
stars
659 ratings377 reviews
  1. 5 stars63% (417)
  2. 4 stars15% (97)
  3. 3 stars6% (42)
  4. 2 stars4% (28)
  5. 1 star11% (75)

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Showing 321-330 of 377 reviews
Jun 20, 2020
Lorie B
4 out of 5 stars review

cools but loud

My central AC failed at the beginning of the warm season when the temps went into the 90's. In the crunch, we put this on the stair landing of my 2000 sqft colonial style home and with a couple of fans it helped keep the 1st and 2nd floors a tolerable 75 degrees during the day and night. After getting the central AC repaired, I now use it in a southwest facing bedroom that gets a lot of sun and is usually much warmer than the rest of the house. My only complaint is that i find it too loud to run in a bedroom while sleeping.

Helpful?1Y1BI6UNTTXK15389311424
Jul 9, 2020
AJ
1 out of 5 stars review

A fan works better than this electric trash can

I purchased this unit after my 12k BTU window units compressor broke. Seemed practical as it's rated for 700sq ft and I only need it to cool 500-600. Window unit was a champ and had the room freezing if you wanted it to . This thing is so inadequate that on max fan and lowest temp it only gets the room down to 75 min. The lasko fan I purchased at the same time from sams puts this expensive trash can to shame . Will never recommend to anyone and will return ASAP.

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello AJ, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Jun 1, 2023
Mo
1 out of 5 stars review

Bad experience

I bought last year, June July… Used for a couple months and stored it for winter! Tried to plug it in and say pf and will not come on or work.. I've seen air conditioners work for 10+ years used. This is saddening considering I really only got to use a 300 ac for 2/3 months Sam's Cln please help

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Thank you for taking the time to provide valuable feedback about our Pinguino. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and one of our lovely brand specialists would be more than happy to assist you. Thank you.

Jul 11, 2020
Steena
3 out of 5 stars review

Eh

Long story short, our AC went out on a 95 degree day, so I ran to Sams, came home, hooked it up, and it started cooling pretty quickly. We have a small bedroom on the second floor of a Cape Cod and it kept it cool but didn't go beyond that room. It's very loud as well. So loud, that at 1:30 in the morning, I grabbed the mattress out of the spare bedroom and brought it down to the living room and slept there instead with just a ceiling fan running.

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Jun 14, 2023
lynred
1 out of 5 stars review

Terrible

Junk! Bought this unit May, 2022r at local Sam's Club. I used it twice while camping. I followed the instructions and completely drained the unit before storing. Last week, I plugged in my portable air conditioner and was surprised to get a flashing HL message. When I checked, HL means that the unit is full of water and needs to be drained. This unit was drained after the second use. before it was stored. I am very good at taking care of things hat cost good money, I need a unit that works

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello Lynred,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.

Jun 19, 2020
AF
1 out of 5 stars review

Unacceptable quality

For almost $500, more after tax, this unit should function well. The fan makes some strange sounds and the amount of “cold” air pushed out by both the AC and the dehumidifier parts is disappointing. I get more from a 3800/8000 BTU unit than this thing. It's going back.

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello AF, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Aug 7, 2022
C GLENN
5 out of 5 stars review

Could not be happier

I purchased this unit as a back-up AC in the event that I lose power during hurricane season (I also have a Firman tri-fuel generator in case I lose power). I tested it today and it worked flawlessly cooling my entire downstairs area for several hours in the middle of the day. The high today was 88 and it cooled very quickly to a very nice 71.

Helpful?1Y1BI6UNTTXK15389311424
Jul 20, 2020
Alicia
5 out of 5 stars review

Lifesaver

Used this during 100 degree week. Put on “78” and room feels very comfortable. We don't have an open floor plan but entryways between three main rooms are wide & this keeps them all comfortable. (About 700 sq Ft). Hose extendable to almost 5'. We have it on a 20 amp breaker with TV/cable box/modem and it's fine.

Helpful?1Y1BI6UNTTXK15389311424
Aug 15, 2022
Bob27
1 out of 5 stars review

Didn't get past install

The connection of the hose to the insert is really poor. There is no coupling to the insert and since the 5 inch hole has to be far enough away from the edge of the window to provide a full exhaust, lets just say the insert doesn't fit fight in the window. Add that to the fact that the foam they provide is not only worthless but there's a fraction of what you would need, I took this back to Sam's. Wasted some money on parts but in the long run, it was a no brainer to take it back. Return was easy, thank goodness. Made my day after a frustrating, hot afternoon.

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Aug 3, 2019
BigB
3 out of 5 stars review

Cools well, but major design flaw

After using this product for the first time, the point where the hose attachment connects the unit broke, thus making the hose attachment insecure. After researching this issue it appears as though the model sold at Sam's is an older model. A Sam's competitor sells a similar unit with more features and the hose connection point to the unit has been redesigned, and appears to be a significant improvement. However, the competitor's unit sells for about $100 more. I returned the unit and got a replacement. Hopefully I won't have the same problem with the replacement unit. Otherwise, the product works as advertised. Finally, I called customer service about the issue and after being on hold for about 35 minutes I finally ended the call. I also sent an email and received from the company a non-responsive email. Buyer beware!

Helpful?1Y1BI6UNTTXK15389311424
reply from DeLonghi Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.