Hello, we are sorry to hear our Portable Air Conditioner did not meet your cooling expectations. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to speak with you about your unit and your home's cooling needs. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Hi Sue, we are delighted to hear you found our De'Longhi Pinguino Portable Air Conditioner easy to set up. We hope you continue to enjoy your air conditioner. Thank you.