Hi Grey, it's great to hear you are keeping cool in that Tennessee heat with our De'Longhi Pinguino Portable Air Conditioner. We hope you continue to enjoy your unit. Thank you.

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.