I purchased this pillow brand initially at the Sams Club in Panama City Beach, FL for our home in FL and I was so happy with the pillows I decided to purchase four for our home in VA. When I ordered online from a Sams Club in VA, i had a choice of three different types of pillows. When I purchased in the Sams Club store I was able to see and feel the product. I chose the Hotel Premier Collection since it was what I purchased previously and I was satisfied with the product. When I received the pillows I noticed a difference in the quality. They were lighter and harder to shake into the pillow case, and they did not keep their form as well. One week after using one of the pillows I noticed a rip in the seam along the edge of the pillow. I am not sure if the quality decreased or I purchased a different type of pillow than previously. I initially ordered too many. The pillows come in pairs. Sams customer service was very helpful. They allowed me to keep the extra pillows instead of returning them, and issued me a return. Sams has great customer service!

This is the 4th set of pillows that I've bought. Some were too firm, some too soft. But these are JUST RIGHT! They support my head while sleeping, don't bunch up, but are soft enough to feel luxurious. You can tell they are quality. These are a keeper!

Husband needs new pillows all the time. They always go flat or lumpy. I use goose down pillows which lasted me over ten years and still going. He doesn’t like my type of pillows. Says give him allergies and not enough support for his shoulders. These were a good deal compared to the “C” warehouse store. We have bought many from that warehouse store and they never last! These have a 500 count cotton cover, with embroidery pillow name on them and has worked for him so far. They have good support. Don’t know how long they will last. Have used them only for a few weeks. I even tried one out, but too high for me. Would make my neck ache. Good pillows for people that need more height in their pillows. Delivery came fast too. Good job Sam’s Club!

These pillows have Provided the best value for dollar in comparison to other brands over the past 15 years. About five years ago, Right near the time of the pandemic, there was an obvious change in materials, quality, and attention to detail when producing these pillows. It’s slightly disappointing, but with the way things are in the world nowadays, it is out of our control. Regardless, these pillows still have been the best in comfort and pricing compared to other brands. My wife and I usually replace the pillows for our primary bedroom every 6 to 12 months, so for $20 a pack, if they last us six months or a whole year, we always get our money out of them.

I originally bought these just to use as extra pillows for my bed but they’re great pillows. I was initially scared to lay on them too much because sometimes pillows with the same materials can be flimsy and get smashed after very little use. But these are still holding their shape well. Will buy again for sure.

I am very picky with my pillows as I have some problems on my neck area. If I use a bad pillow I can have pain for 2 days or more. This pillow is amazing, it adjust to your needs, not to high not too flat. Super soft but still giving you support. I loved it. I went back and bought two other ones. Great deal too! High quality.

These pillows were long overdue for us. While my husband and I were aware that Sam's Club sold pillows, we had no idea just how great they were until we traveled to Pigeon Forge, TN. The cabin we stayed at had these. Let's just say we purchased some for ever bedroom in our house; king- and queen-sized, respectively.

I bought these Hotel Premier collection pillows at Sam's Club by chance 10 years ago I couldn't find them again until recently when I needed them most and I found them once again at Sam's Club are the best pillows I've used ever by far I can't say enough of how much better I've been sleeping since getting them. I highly recommend to everyone, they give great support and are great quality..

I waited at least a month before posting a review for these pillows. They were so cheap I was skeptical their “fluff” would hold up. I hate spending money on pillows because they almost never hold up. So far, these have. After my husband staying in bed, sick for 3 days, sleeping on them, and sitting up with these pillows, they have maintained their “fluffiness”. I am pleasantly pleased. In fact, I just ordered two more.

I have bought the Member's Mark 2-Pack Hotel Premier Collection Down Alternative Bed Pillows (king) for two years in a row. After normal usage, for only a few months, the end stitching on one pillow (each year) came undone exposing the internal "down alternative" stuffing. Therefore, in my experience, the sewn quality is not what it should be. Otherwise, the pillows are fine. The stuffing irreversibly compresses with usage, which is why I replaced these pillows annually. I will not be buying these pillows again.