Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator

Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for

Samsung 27.4 cu. ft. Side by Side Refrigerator

Back to item details

4 out of 5 stars

stars667 ratings606 reviews

Write a review

Member photos

+174 images

Sort by |

Showing 431-440 of 606 reviews

Sep 8, 2022

Dddd

1 out of 5 stars review

Ice

if you have a family and everyine loves ice stay away!!! we are a large family and once 2 or 3 of us get ice everyone else is out of luck. it does not produce a lot of ice and the bucket for the ice is very small. we are always buying bags of ice and leaving them in the freezer. we have had it for mess then 2 years and already had to have samsung come out and fix the ice maker.

Review from Samsung US

Helpful?

reply from Samsung Care

Hi Dddd. Thank you for reaching out to us. We apologize for the inconvenience about the ice maker on your refrigerator, which was less than ideal. We are here to help. For the ice maker to operate properly, water pressure of 30 to 120 psi (206 to 827 kPa) is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure. I shared this link about "Ice Make is not Working," select "Ice Maker is Making some Ice, but not enough, and "Ice Maker makes Small, Cloudy, Dirty, or Clumped Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/. You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144897240) when you message us to help our team pull up your information. Have a great day. Melardo

Jan 29, 2024

Dwayne

3 out of 5 stars review

Overall pretty good machine

[This review was collected as part of a promotion.] Overall pretty good machine. However, the Ice and water dispenser could be configured a little bit better. I find it becoming a bit of a messy space. Constantly having wipe it down and pick up chunks of ice. Also I haven’t had the fridge for a year and the Samsung Label is beginning to fall off the fridge.

Review from Samsung US

Helpful?

reply from SEA Care

Hi Dwayne, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Aug 29, 2022

Jagman6566

3 out of 5 stars review

Decent but room for improvement

bought at the height of the pandemic when my ge fridge died. things i like: the looks, the color and how quiet it is. things i don't like: black "stainless" looks awesome but is beginning to flake off, ice maker is impossible to use without having ice everywhere, no light on door, shelves are not adjustable, and recently noticed that the doors get rather warm on the outside which affects the ice maker by melting refreezing and then getting jammed

Review from Samsung US

Helpful?

reply from SEA Care

Hi Jagman6566, Your honest review of your refrigerator is very much appreciated. We apologize that some of your experience with the product was less than ideal. Your observation is greatly appreciated, and we will keep working on improving the quality of our products and services. You can lift the glass and place it directly on the nozzle of the dispenser so that the ice will not be spilled. I strongly suggest checking these links for helpful tips. Samsung ice Dispenser Issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ I have also included a link to your refrigerator's user manual for additional tips. See pages 39-42 for cleaning and maintenance, and page 47 for ice does not dispense: https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John

Aug 3, 2020

Anonymous

5 out of 5 stars review

Largest, beautiful and modern Refrigerator.

[This review was collected as part of a promotion.] HelioRuiz. Excellent price for a large refrigerator, the interior is clean with an easy view of the product inside. A water filter is included and has a digital display with a showing of the temperature of the freezer and refrigerator. I recommend It 100%.

Review from Samsung US

Helpful?

Aug 29, 2022

CartmanUK42

1 out of 5 stars review

Another broken Samsung icemaker.

this fridge replaced one that died, the was also samsung and years before the whole thing died the ice maker died, we were buying bags of ice for years. it was a relief to finally have a working ice maker again, until after only a year or so this icemaker started to suffer similar problems. we specifically got a side by side with the ice maker in the door so as not to have the same ice maker as the previous one, but the new one started to leak into the chute and we had to chip away ice constantly, it was overfilling the ice cube tray until it leaked, with no way to fix it. it kept leaking until the chute is a solid ice block. we can't defrost it and start over because we would lose our entire freezer contents. i can't advise everyone enough to not buy any samsung fridge with an ice maker.

Review from Samsung US

Helpful?

reply from Samsung Care

Hi CartmanUK42, Thank you for your review. Our sincere apologies that the ice maker made too much ice, which leaked and blocked the chute. I understand how essential it is to have a fully functional ice maker. I recommend following the steps in these links below to help you with this concern: Samsung ice maker makes too much ice: https://www.samsung.com/us/support/troubleshooting/TSG01203469/ Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas How to prevent and stop leaks from your Fridge: https://www.youtube.com/watch?v=uU6XADBosVo How to maintain your Ice maker: https://www.youtube.com/watch?v=EsbHtpc1ak4 Please feel free to get back to us via the following options for further assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144858446, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Aug 29, 2025

Imhb

1 out of 5 stars review

Not good

This refrigerator is on and off almost every day by this is not a good refrigerator

Review from Samsung US

Helpful?

reply from Samsung Care

Hello, We want to inquire further about your experience with the refrigerator and are here to assist you as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Aug 3, 2020

Charlotte

5 out of 5 stars review

large enough for everything and great icemaker

[This review was collected as part of a promotion.] very nice fridge, love the ice maker with crushed ice function. large enough for everything and different compartments very well designed

Review from Samsung US

Helpful?

Jan 18, 2024

Jasmine

5 out of 5 stars review

Great sized drawers

[This review was collected as part of a promotion.] Excellent fridge - very deep drawers, and great for storing all my fruits and vegetables. The drawers on the doors are sized well also.

Review from Samsung US

Helpful?

Aug 29, 2020

Pribiggdogg

5 out of 5 stars review

Great Appliance

[This review was collected as part of a promotion.] I recently purchase this appliance and am in love due to the fact that I won’t be buying no more water bottles or Ice bags everything just in one.

Review from Samsung US

Helpful?

Jan 12, 2025

Jazzy Jae

5 out of 5 stars review

Roomy

[This review was collected as part of a promotion.] I bought this 3 weeks ago and so far so good. The fridge side is really roomy. The freeze is a good size.

Review from Samsung US

Helpful?