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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator

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Showing 381-390 of 606 reviews
Nov 26, 2024
Samsungdoesntdotechnology
1 out of 5 stars review

Worst ice maker in the world

This has the worst ice maker I've ever seen in a fridge. It takes forever to make ice. Then it clogs so often most of the little amount of ice it made has to be thrown away because it's stuck in the door. The rest of the fridge is okay, but honestly it's overpriced garbage. I'd buy any other brand you were looking at. Samsung has no idea how to make ice. It's actually so bad they should pay you to take this fridge off their hands. I wish I could rate lower than 1 star

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from Samsung Care

Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link for troubleshooting steps for your ice maker that is slow in making ice and clogging ice; kindly choose the one that matches, watch the video, and click the embedded words. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147759370) to help our team pull up your information when you message us. Thank you. -Ricardo

Aug 27, 2020
sps004
4 out of 5 stars review

Really nice and quite. Work well in hot garage

[This review was collected as part of a promotion.] It works better then my three draws LG in my kitchen. Very quite even at night. Hold refrigerator temperature consistent. So for love it. I think Samsung is very good . I know it’s two door design. Nit favorites fir most people. But fir the price it’s great!!

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Jan 9, 2021
TracieT
3 out of 5 stars review

OK Refrigerator but Not Great

1stt, the ice maker has no drip tray. the water spout drips . 2nd, the ice maker does not have a light. when i get a drink in the night, i can’t see the ice maker. i have to turn on the kitchen light to see. it wakes me up completely and when i return to bed, i can't go back to sleep. also, the ice maker takes 6 hours to make ice. i have to keep trays in the freezer which defeats the purpose of having an ice maker. the water spout is too far out and water runs down the side of the glass when dispensing. 3rd, the shelves are not movable. there is not enough space between shelves for a gallon of milk. the shelves cannot hold tall containers. i know the door has gallon shelves, but my past experience shows that, overloading the door with weight causes the hinge to fail.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from Samsung Care

Thank you for providing this detailed review. It's always a pleasure to get so much feedback from our customers. I have some troubleshooting steps that may resolve your concern. Check'em out. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001852/ https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough

May 31, 2020
Kristen369m
5 out of 5 stars review

Sleek and spacious

[This review was collected as part of a promotion.] This is the nicest fridge I've ever owned. I absolutely love the black stainless steel, and it is amazing at resisting finger prints. There is so much space inside for anything and everything you could possibly need/want. Recessed door handles add to the sleek look and are still accessible for my 3 year old. Love how the light is set flat on the top and still lights the entire fridge/freezer very nicely. All the shelves and drawers are easy to remove for cleaning, and are very well made. Also super excited that the water filter is easy access to replace when necessary. Love that the ice maker is easily removed if you want to make lots of extra ice. Overall this fridge has loads of great features and I can't wait to upgrade the rest of our kitchen appliances to match. Get this fridge and you won't be disappointed.

Review from The Insiders
Helpful?529UR1RZ6Q1215386916158
Jul 11, 2024
BBCAT02
1 out of 5 stars review

Standard fridge at a premium price!

[This review was collected as part of a promotion.] This is just a standard refrigerator with cheap options and finishes... It doesn't have Wi-Fi, it doesn't have special storage bins, no exterior screen, just 3 simple indicator lights and cheap buttons. It doesn't even have a night light on the ice/water dispenser. For the price of this refrigerator I suggest look for other brands or search a HUGE discount or offer if you're gonna buy it. If you can't FULLY open your doors (180 degrees) you wont be able to fully open your storage drawers, so be mindful on your kitchen space.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from SEA Care

Hi there, Thank you very much for your observation of our refrigerator. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Mar 13, 2021
MnShopper
3 out of 5 stars review

Great Space but a few issues

i chose this fridge due to the space it held. i like the layout & space. having the ice maker built into the door saves space in the freezer. when i store milk gallons on the bottom shelf along the back wall, they will freeze. we chose the black stainless steel after having a hard time finding a plain black fridge. the black stainless steel is very pretty but sensitive. it definitely does show fingerprints, watermarks, etc & also scratches easily. we have only had it a little over two months and it already shows scuffs on the doors & we have no idea where they came from. it is a fragile finish & the scuffs show quite a bit on this surface. i like the space of the fridge, but if you are concerned about scuffs & external durability, definitely choose a different type of finish.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from Samsung Care

Thank you for your feedback. I can sympathize with your concern dealing with scratches and scuffs. I would recommend visiting your local appliance retailer for scratches removal/cleaner. ^Pat

Jan 22, 2021
KAR615
5 out of 5 stars review

Beautiful and roomy but no water dispenser light

i really fell in love with the look of this fridge. clean sleek and handle free. inside is roomy and everything is visible. shelves are stationary but no need to move them. the only thing they totally missed is putting a light in the water/ice maker. black fridge hard to see water level in the glass without a light. i really miss having a light. tech specs even say “dispenser light-yes”. nope! no light!

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
Sep 8, 2022
Dddd
1 out of 5 stars review

Ice

if you have a family and everyine loves ice stay away!!! we are a large family and once 2 or 3 of us get ice everyone else is out of luck. it does not produce a lot of ice and the bucket for the ice is very small. we are always buying bags of ice and leaving them in the freezer. we have had it for mess then 2 years and already had to have samsung come out and fix the ice maker.

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from Samsung Care

Hi Dddd. Thank you for reaching out to us. We apologize for the inconvenience about the ice maker on your refrigerator, which was less than ideal. We are here to help. For the ice maker to operate properly, water pressure of 30 to 120 psi (206 to 827 kPa) is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure. I shared this link about "Ice Make is not Working," select "Ice Maker is Making some Ice, but not enough, and "Ice Maker makes Small, Cloudy, Dirty, or Clumped Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/. You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144897240) when you message us to help our team pull up your information. Have a great day. Melardo

Apr 28, 2020
melissa666
5 out of 5 stars review

Sleek and Effecient

[This review was collected as part of a promotion.] I'm very impressed with my Samsung27.4 cu. ft. Large Capacity Side-by-Side Refrigerator in Stainless Steel. It has a large capacity with plenty of storage. I love that it has several safety features such as being able to lock the water and ice dispenser, being able to turn the water and ice machine off and an alarm going off when the door is open 2 minutes. The temperature is easy to adjust and I love that you can see what temperature you fridge and freezer are set at. This is a high quality refrigerator and you can tell a lot of thought went into designing it! I couldn't be happier!

Review from The Insiders
Helpful?529UR1RZ6Q1215386916158
Aug 29, 2022
Jagman6566
3 out of 5 stars review

Decent but room for improvement

bought at the height of the pandemic when my ge fridge died. things i like: the looks, the color and how quiet it is. things i don't like: black "stainless" looks awesome but is beginning to flake off, ice maker is impossible to use without having ice everywhere, no light on door, shelves are not adjustable, and recently noticed that the doors get rather warm on the outside which affects the ice maker by melting refreezing and then getting jammed

Review from Samsung US
Helpful?529UR1RZ6Q1215386916158
reply from SEA Care

Hi Jagman6566, Your honest review of your refrigerator is very much appreciated. We apologize that some of your experience with the product was less than ideal. Your observation is greatly appreciated, and we will keep working on improving the quality of our products and services. You can lift the glass and place it directly on the nozzle of the dispenser so that the ice will not be spilled. I strongly suggest checking these links for helpful tips. Samsung ice Dispenser Issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ I have also included a link to your refrigerator's user manual for additional tips. See pages 39-42 for cleaning and maintenance, and page 47 for ice does not dispense: https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John