Hello nikki64 ! I understand that your refrigerator&#39;s freezer is defrosting and the ice maker is not working. I know it must be frustrating therefore I would like to provide you with some troubleshooting steps to help rectify the concerns.<br />(http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />THis last link will address the refrigerators cooling /defrsosting<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001027/) <br /><br />If you happen to need further assistance or have questions please contact us via Facebook Messenger: http://m.me/samsungsupport or Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />using the following ticket number: 1143279921<br />Thank you for choosing Samsung. ^Nic

Hi Georgie, We appreciate the time you took to let us know about your refrigerator concerns. Let us extend our help by providing the details you need for your refrigerator. Below are links to help you with your refrigerator concerns. Please note that there are hyperlinks you can click, which will give you additional information. For the food that freezes, click the option “Items freezing in the fridge compartment”, and for the ice maker that needs to be reset, choose the option as to where your ice maker is located. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ We would like to talk more about the mold on the food. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151249277) when you message us so our team can retrieve your information. Thank you. -Kimberly

RodM, sharing your experience with your ice maker matters. We are here to help. To ensure your ice maker performs optimally, consider that your water pressure should be between 30 and 120 psi (206 to 827 kPa). If your water pressure is low, you can install a booster pump to compensate for the low pressure. Your ice maker first dispenses 4 to 6 ice cubes, then you need to wait another 8 hours to dispense another 4 to 6 ice cubes. Then, wait another 16 hours and dispense the first glassful of ice. I have also shared this link for further assistance. Please click on the embedded word. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150951845) to help our team pull up your information. Have a great day. ^Camille