Hello nikki64 ! I understand that your refrigerator&#39;s freezer is defrosting and the ice maker is not working. I know it must be frustrating therefore I would like to provide you with some troubleshooting steps to help rectify the concerns.<br />(http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />THis last link will address the refrigerators cooling /defrsosting<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001027/) <br /><br />If you happen to need further assistance or have questions please contact us via Facebook Messenger: http://m.me/samsungsupport or Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />using the following ticket number: 1143279921<br />Thank you for choosing Samsung. ^Nic

Greetings! We understand how frustrating it must be to have your freezer stop working just after the warranty ended. We want to help. I have shared a Samsung link below to help with your experience with the refrigerator. The link has an embedded video that we recommend watching in full, as well as hyperlinks that you can visit for additional help. Cooling issues with the Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151480389 to help our team pull up your information. Leo