Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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Great features
[This review was collected as part of a promotion.] Efficiency, very quiet, holds lots, keeps fruit and vegetables fresh, love the black stainless steel, and very ergonomic
Great features
[This review was collected as part of a promotion.] capacity is great ice maker is quiet and a great looking product cooling working and easy to maintain temp control
Excellent fridge, lots of room, love the doors
[This review was collected as part of a promotion.] Lots of room, quiet running, good looking fridge, easy to use, cools good and fast, cheap on electric
Stop work after my warranty ended sucks.
This samsung refrigerator only last like 5 plus years once my warranty ended so did the cooling system. it stop working come on samsung make better parts for your refrigerator.
Hello David, We acknowledge the time you took to share your review of your Samsung refrigerator. Your perspective is important to us, as customer feedback helps us better understand real world experiences and identify opportunities to enhance our products and services. Insights like yours support our ongoing efforts to refine the overall customer experience and improve how we serve our customers. Please keep this reference number for your records: 1152290457. We appreciate hearing from you, and our team truly thanks you for your business. Nicole Samsung Care
ICE MAKER SUCKS- ICE MAKER SUCKS!
Bought in October great size plenty of space for a FAMILY of SEVEN GROCERIES BUT the ICE MAKER is the FAULT of ONE-STAR REVIEW. THE ICE MAKER IS GARBAGE !! EXPECT A FULL THREE DAYS TO FILL UP AGAIN. WHOEVER DESIGNED THIS ICE MAKER DOES NOT NEED TO BE IN THEIR POSITION AT SAMSUNG. GO BACK TO SCHOOL. MY GRANDMAS 1970 fridge would make more ice. IT"S 2025 STEP IT UP. Nothing on your response to solve or fix works. So don't try to respond with a come back like the other reviews Samsung. Some people live in 90 to 100 degree Summers I can already see this is gonna be a HUGE PROBLEM. Expect a warranty return SOON all because of the ice maker.
Chase3, we know how essential an ice maker is to our home. Let us help you. <br /><br />Here is a link to help you troubleshoot if your ice maker is not making enough ice. Please click on the embedded word.<br /><br />Samsung ice maker is not working<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148782868) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille
Do Not Buy
I have had this refrigerator about 15 months. Unfortunately, as time passes, I find more and more about this frig that are crap. In addition to the ice maker being the worst ever, my food on the lower shelves freezes, even when the temp is set at 40 degrees. My wife also noted that one of the door bins is now cracked. I looked on-line and they are around $70, if you can find one at all. I replaced my last frig after about 17 years. This one may be gone before two years.
Hi BigAl,<br /><br />Thank you for your honest feedback and we hope you are in good health. We are saddened to know that over time, and wear and tear, your refrigerator isn't working to your standards. We understand that refrigerators are important in our day-to day lives as they preserve our food.<br /><br />Please click on the links below to resolve your concern with the bottom compartment freezing.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001030/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator<br /><br />Please click on the links below to resolve your concern with the ice maker.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001012/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01207806/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01209062/<br /><br />Please click on the link for our authorized distributor's website for parts and accessories so you can compare prices and check availability of parts.<br /><br />https://www.samsungparts.com/Default.aspx<br /><br />Please feel free to communicate with us through the channels below if you have additional questions.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Your reference number is: 1144214155<br /><br />Leo
WARNING: This does not support Smartthings
Note: This model DOES NOT support Smarthings despite it being listed as a feature of this model (rs27t5200sr-aa) on this very webpage. I recently purchased this device and after contacting support about how to connect Smartthings have been told it's not supported. I'm very disappointed having purchased this model based upon this misleading information.
Hi James, We understand the confusion. Let us discuss your refrigerator concern. Apologies for the inconvenience. To clarify, this refrigerator model does not support SmarthThings. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151258411) when you message us so our team can retrieve your information. Thank you. -Kimberly
Ice dispenser sucks
This refrigerator doesn't dispense good ice cubes and crushed ice. Its a pain switching from cube setting to crushed ice. I bought it and highly regret the purchase. They gave me a fridge with a missing shelf of the freezer door. Highly recommend not buying.
Hello, We want to understand more about your experience using the ice dispenser and the missing shelf. We recommend contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Ice Maker Is Horrible
This refrigerator came with our house when we bought it, I would have not picked this one out. The refrigerator part is fine, but the ice maker is absolutely horrible. It does not hold much ice, it is always clogging and when you pull the ice bin out to clean out the clog, ice goes everywhere. We have to buy bags of ice from where the bin is so small and it takes a long time for it to make fresh ice. I would not buy this product.
Hi there, We appreciate the time you took to let us know about your ice maker concerns. Let us extend our help by providing the details you need for your refrigerator’s ice maker. Here is a link to help you with your ice maker concerns. Kindly choose the options “Ice maker is making some ice, but not enough” and “Ice bucket is stuck or has a block of ice”. Please note that there are hyperlinks you can click, which will give you additional information. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you need more help with your ice maker, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151422703) when you message us so our team can retrieve your information. Thank you. -Kimberly
Icemaker functionality is poor
The functionality of the icemaker is poor. Without warning, the ice "clogs" in the chute and ice will not dispense until one removes the ice bin, empties it and clears any clogged ice [or uses a hair dryer or hot water to clear accumulated frost or small pieces of ice]. Though the other features of the refrigerator are acceptable, this negative aspect is frustrating and time consuming to the consumer. This has not been a one-time problem for us -- it has happened many times during our time of ownership.
Hello there, We understand how inconvenient it can be when your refrigerator’s ice maker becomes clogged or stops dispensing properly, and we’re here to help you get it working smoothly again. Please check the guide below for steps to address ice buildup or blockage in the ice bucket and chute. You may also click on the embedded link for additional guidance. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further support or wish to follow up on your service request, please reach out to us through any of the following channels so we can help coordinate directly: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151091747) to help our team pull up your information. Thank you. ^Camille