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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center

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Showing 71-80 of 306 reviews
Dec 25, 2020
Brandi
1 out of 5 stars review

would not buy

My husband spent 5 hours putting it together to only realize in the end that one of the doors and panels it attached to were broken. My daughter already saw the kitchen and loved it. At this point we are going to keep a broken kitchen so our daughter doesn't get heart broken. Very disappointed.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Brandi, we are sorry for the issue that you have with our product. You can contact our customer service at customerserviceUSA@jupitertoy.com and we will mail you any missing or damaged parts

Oct 25, 2021
Gracie123
2 out of 5 stars review

Don't buy it.

I was so excited to get it, but it's a huge disappointment. I got a refund. It was poorly constructed. The holes didn't meet up. The doors for the fridge won't latch because the predrilled holes are wrong. Nothing is close to square. The front of the fridge ice dispensers and console are glued crooked.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Gracie123, we are sorry for the issues that you have with our product. Though you have already returned the product but we would like to know more details about the issues. It would be great if you can contact us at customerserviceusa@jupitertoy.com and let us have more details.

Oct 4, 2021
HYa
1 out of 5 stars review

Horrible

I purchased this for my daughter last Christmas. The steps of putting this play kitchen together was rediculous, and moving it was impossible because it was so flimsy and cheap...So this kitchen sat in our living room for months while doors and pieces steadily broke off due to the terrible fake wood used. I wouldnt buy this product again for sure, and definitely look at this brand differently. Horrible product.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Hya, please accept our apologies for the problem you have experienced with theproduct. The design of the doors have been modified to prevent this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Dec 21, 2020
Mamalissa4
1 out of 5 stars review

Broke 2nd time the dishwasher door opened

The dishwasher door (#36) broke off the kitchen the 2nd time my 3 yr old opened it. The door rubs on the frame and she pulled on the handle and the door just came off. The small piece the door is attached to (#34) broke a chunk off which led to the door falling off. So disappointed. We didn't keep the box so we are unable to return. I'm going to see if I can get those 2 pieces replaced. I tried to upload 3 pictures and it keeps saying error.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi MamaLissa, please accept our apologies for the problem you have experienced with your product. The design of the hinges and hardware have been modified to prevent this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Oct 4, 2020
Vinnnnnn2222
1 out of 5 stars review

Junk!

The “wood” if you can call it that is no stronger then cardboard. Corners broke while putting it together that make two drawers non functional. It's incredibly cheap and takes a long time to put together. It took 5 hours for one person.. If it didn't take so long putting it together it would be going back. I have a feeling in a months time it will be garbage bound. I will be sticking to food at Sams from here on out.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Vinnnnnn2222, Thanks for your comments and we are sorry for the issues that you have with our product. Please note almost all panelled wooden products in the market are made from composite boards. Please contact us for more information regarding assembly issued and we will be very happy to help. Our email is customerserviceUSA@jupitertoy.com

Oct 13, 2019
Skeese
5 out of 5 stars review

Great kitchen

I bought this last year for my granddaughters Christmas. She loved it so it went to her house. I'm buying one this year for our our house. The ice maker works and the stove makes realistic sizzling noises. The cabinets hold lots of pieces. It is well built and very sturdy.

Helpful?4YPJI5RLM6E115385263301
Nov 4, 2021
No
5 out of 5 stars review

Verified Purchase

Great Buy

Great Value

Helpful?4YPJI5RLM6E115385263301
Aug 27, 2021
Amy
1 out of 5 stars review

DO NOT BUY!

I have always had great luck to Member's Mark products, however, this play kitchen is JUNK!! Please don't waste your money. There is currently only 1 door left hanging and my kiddo hasn't been rough with it. The construction and design are not suited for long term use.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Amy, we are sorry for the problems that you have with our product. We can assist you for replacement parts and please contact us at customerserviceusa@jupitertoy.com

Jul 26, 2021
Gina
3 out of 5 stars review

Child loves it BUT "dishwasher" pieces broke

Purchased this for our daughter for her birthday. It took about 5-6 hours for me to put together myself. There were 5 different spots that the finish on the pieces was cracked or chipped but these kitchens sold out so quickly in our local store that it wasn't worth potentially having no kitchen for her gift so we kept it and put it together. It's pretty solid and she loves it. HOWEVER the dishwasher door broke off in less than 2 months of her playing with it. It broke her heart. I've emailed the company in hopes of getting replacement pieces. Hoping it goes better for us than it has for many other people who have reviewed with similar issues.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Gina, once again, we are sorry for the issue. I think we have your enquiry in July and send you the replacement part. Please let us know if you have further issue.

Dec 20, 2020
Tara
1 out of 5 stars review

Not worth it

Bought this kitchen set as a Christmas gift for my 1 year olds daughter. It was very cheap. The “wood” was not steady. The door got broke when we opened it. Some of the wood pieces came broken. We put it together, and took it back apart and returned it. Too cheap for me. Not worth it. Sams club was awesome when returning it and damaging it out cause of the broken wood pieces. We bought a different kitchen set from somewhere else.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Tara, we are sorry for the issues that you have experienced with our product. The item is heavy so sometime pieces can get broken during delivery. We will always provide replacement parts for any damaged or missing pieces and we can be reached at customerserviceUSA@jupitertoy.com