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Customer reviews for Member's Mark Deluxe Wooden Kitchen Play Center for
Member's Mark Deluxe Wooden Kitchen Play Center
4 out of 5 stars
stars
610 ratings306 reviews
  1. 5 stars64% (391)
  2. 4 stars9% (53)
  3. 3 stars7% (41)
  4. 2 stars6% (36)
  5. 1 star15% (89)

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Showing 71-80 of 306 reviews
Nov 28, 2022
Jess
5 out of 5 stars
5 out of 5 stars review

Great Customer Service

My son received this as a Christmas gift a couple of years ago. He loves it, and still plays with it today. As many have mentioned, assembly was intense and took me several hours. This is not something you could do Christmas Eve after everyone else is asleep. That said, it has held up well for a couple of years. Last year a friend accidentally ripped off a door, to the point the door was not repairable. I contacted customer service indicated in the assembly info and asked if I could purchase replacement parts. I explained the issue, that it was our fault. They sent me replacement pieces at no charge. I would absolutely purchase this item again.

Helpful?4YPJI5RLM6E115385263301
Jun 7, 2022
Poester
3 out of 5 stars
3 out of 5 stars review

6 hours into this...75% finished.

By this time I could have been 75% finished putting in a new kitchen countertop for the wife.. Better have a lot of time and patience.. Instructions are only pictures so use your best glasses and sharpest screwdriver, as some screws have to be put in tight spaces.. The numbered pieces should be changed from random to chronological as one assembles.. Have nimble feet not to step on anything, oh, and have a half room of clear floor space. You're going to need it.. I hope this lasts after it's finally finished.. Don't let the city know you bought this, because you'll probably need a permit.

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Jul 26, 2021
Gina
3 out of 5 stars
3 out of 5 stars review

Child loves it BUT "dishwasher" pieces broke

Purchased this for our daughter for her birthday. It took about 5-6 hours for me to put together myself. There were 5 different spots that the finish on the pieces was cracked or chipped but these kitchens sold out so quickly in our local store that it wasn't worth potentially having no kitchen for her gift so we kept it and put it together. It's pretty solid and she loves it. HOWEVER the dishwasher door broke off in less than 2 months of her playing with it. It broke her heart. I've emailed the company in hopes of getting replacement pieces. Hoping it goes better for us than it has for many other people who have reviewed with similar issues.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Gina, once again, we are sorry for the issue. I think we have your enquiry in July and send you the replacement part. Please let us know if you have further issue.

Nov 24, 2021
Danielle
4 out of 5 stars
4 out of 5 stars review

Great sturdy kitchen

Glad we bought it …it's great quality. Just know it's hours of labor lol. Steps go all the ways into the 40s and each step is like 15 things Lmfaoooo. Easily have been at this for an hour with the baby running around grabbing at everything lol. She finally went down for a nap so the process is going quickly but No joke like a million things to get it together but worth it. I love it and all the interactive items. So realistic and sturdy. I give four stars because there were some chips and dings in paint but not going to exchange… very minor snd some of these parts could have easily come pre assembled. Photos upload will not work

Helpful?4YPJI5RLM6E115385263301
Oct 13, 2019
Skeese
5 out of 5 stars
5 out of 5 stars review

Great kitchen

I bought this last year for my granddaughters Christmas. She loved it so it went to her house. I'm buying one this year for our our house. The ice maker works and the stove makes realistic sizzling noises. The cabinets hold lots of pieces. It is well built and very sturdy.

Helpful?4YPJI5RLM6E115385263301
Oct 25, 2021
Gracie123
2 out of 5 stars
2 out of 5 stars review

Don't buy it.

I was so excited to get it, but it's a huge disappointment. I got a refund. It was poorly constructed. The holes didn't meet up. The doors for the fridge won't latch because the predrilled holes are wrong. Nothing is close to square. The front of the fridge ice dispensers and console are glued crooked.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark

Hi Gracie123, we are sorry for the issues that you have with our product. Though you have already returned the product but we would like to know more details about the issues. It would be great if you can contact us at customerserviceusa@jupitertoy.com and let us have more details.

Dec 25, 2020
Brandi
1 out of 5 stars
1 out of 5 stars review

would not buy

My husband spent 5 hours putting it together to only realize in the end that one of the doors and panels it attached to were broken. My daughter already saw the kitchen and loved it. At this point we are going to keep a broken kitchen so our daughter doesn't get heart broken. Very disappointed.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi Brandi, we are sorry for the issue that you have with our product. You can contact our customer service at customerserviceUSA@jupitertoy.com and we will mail you any missing or damaged parts

Sep 25, 2020
Ces
5 out of 5 stars
5 out of 5 stars review

This is such a cool kitchen

This is the most adorable kitchen! After assembling it I was really pleased with it. It looks better in reality that it did on the packaging. My husband and I gave this to our daughter for her birthday this morning and she was so thrilled. Very happy customer!! The light and sound features are awesome.

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Dec 21, 2020
Mamalissa4
1 out of 5 stars
1 out of 5 stars review

Broke 2nd time the dishwasher door opened

The dishwasher door (#36) broke off the kitchen the 2nd time my 3 yr old opened it. The door rubs on the frame and she pulled on the handle and the door just came off. The small piece the door is attached to (#34) broke a chunk off which led to the door falling off. So disappointed. We didn't keep the box so we are unable to return. I'm going to see if I can get those 2 pieces replaced. I tried to upload 3 pictures and it keeps saying error.

Helpful?4YPJI5RLM6E115385263301
reply from Member's Mark Supplier

Hi MamaLissa, please accept our apologies for the problem you have experienced with your product. The design of the hinges and hardware have been modified to prevent this happening in future. We can send a replacement part with the updated modifications . Please contact us at customerserviceUSA@jupitertoy.com

Jan 8, 2022
LissaJean
1 out of 5 stars
1 out of 5 stars review

Poor quality

I bought this for Christmas because it was the same price as the plastic ones and seemed like it had more features but it definitely does not. Most of the doors/drawers get stuck against each other so you can't open the oven without opening the fridge. Plus the fridge part doesn't stay closed so we had to buy other clips at ace to make it open and close decent. It was also kind if a pain to put together. The pictures make it seem much bigger then it is. My daughter does still love it but disappointed that the microwave has fake buttons and the ice is way too big so its always getting stuck making the ice machine useless as well. We set it up Christmas eve but if we would have set it up before and realized what poor quality it was we would have returned. A few of the wood pieces broke as soon as we put screws in so we used wood glue to help. Overall wouldn't recommend but it does still get used!

Helpful?4YPJI5RLM6E115385263301
reply from JupiterWorkshops Team

Hi LissaJean, we are sorry for the issue that you have with the product.The doors won't stuck if the assembly is done correctly, kindly send us the photos at customerserviceusa@jupitertoy.com and we can help you to solve the issue.This item is an L-Shaped kitchen so there are lots of parts/boards included and makes the item heavy for delivery. Sometime the parts are broken during delivery if the courier is not handling with care. kindly reach us for parts replacement and we will assist you to make the item work.