Thanks for your review Anne. We're disappointed to hear that you were not satisfied with your purchase and would like to try to help. It looks like you purchased our Brief Product with Fasteners. Perhaps our Members Mark Protective Underwear pull up product would be a better fit. Don't hesitate to call us at 888-301-0332 so we can help.

Good Morning Mary . We're so sorry to hear about the fasteners not holding. Sometimes rubbing the fasteners in a circular motion will engage the tiny hooks on the fastener into the loops on the front of the brief. We take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 so that we may obtain more information regarding the brief product. - we look forward to hearing from you!

Good Morning. We are sorry to hear about your disappointment. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.