Good Morning Evelyn , We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important product information and to discuss this issue in more detail. Call us at 888-301-0332. We look forward to hearing from you!

Good Morning. We are sorry to hear about your experience with leakage as we want our Adult Briefs to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Good Evening Leela! We offer the Brief product which has the fasteners in unisex sizes and the Underwear product which is a pull up in Gender specific in S/M and L/XL. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist until you find the best size.

Good Afternoon Katie, We apologize for these issue as the tabs should not be performing as you describe, so, if you have a moment, we'd like to speak with you in more detail over the phone so we can do our best to help! If you still have any remaining diapers, please keep them so we can obtain important lot code information and retrieve any samples you may have for review. Our number is 888-301-0332

Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning Mary . We're so sorry to hear about the fasteners not holding. Sometimes rubbing the fasteners in a circular motion will engage the tiny hooks on the fastener into the loops on the front of the brief. We take this and all feedback very seriously, and treat every Member interaction that is anything short of excellent as an opportunity to improve. Please reach out at 888-301-0332 so that we may obtain more information regarding the brief product. - we look forward to hearing from you!

Thanks for your review Anne. We're disappointed to hear that you were not satisfied with your purchase and would like to try to help. It looks like you purchased our Brief Product with Fasteners. Perhaps our Members Mark Protective Underwear pull up product would be a better fit. Don't hesitate to call us at 888-301-0332 so we can help.