Hello Judy, thank you for reviewing our Midea 8,000 BTU Room Window Air Conditioner. We're sorry that the unit's cooling performance and draining process did not meet your expectations. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Hi, DG. Thanks for reviewing the Midea 8,000 BTU Window Air Conditioner. My name is Megan, and I'm a Midea customer support agent. I apologize that you weren't satisfied with your AC's cooling performance. I'm here to help troubleshoot this with you. Reach out today at ex_megan.k@partner.midea.com or through Facebook Messenger at m.me/MideaAmerica. Please reference case number 111422919. Midea Customer Care. (BBB A+ Accredited Business)