I purchased this product and received very timely. It was very easy to put together but one of the pieces did not fit properly. I immediately contacted the number on the paper that was included with the product and they shipped me a new piece as soon as I provided them with the required info. The new piece fit perfectly and I was able to complete the assembly. This was all done within 2 weeks. I am very happy with the quality and was very happy with the responsiveness and helpfulness of the customer service team.

I've only had these for 5 months and they are chipping like crazy. Really wanted to love these but highly disappointed in how they've not held up. Not sure if I just got a bad set or what because the other reviews seem to be positive. Sam's customer service was great though in processing the refund.

I bought two chairs a couple weeks ago, the chairs are nice, large and very easy to assemble. I would give it tens stars but one of the chairs has a broken slate and a striped screw. Called the number provided with the great instructions but customer service is always busy and after 2+ minutes hold leave a message but no return call after several messages

Quality rockers. Purchased two white ones. 15 minutes and we were in them. Have back support! They are wider than most and slightly taller at the knees, so short people may have foot dangle, but kids can curl up in them and larger folk will have room to enjoy. May purchase 2 more shortly.

We had the teak rockers from Sam's for 9 years on our deck all year long...I love how the teak grays over time. But they finally got "creaky" and I started shopping again. Most rockers don't have the curved lumbar area and are MUCH less comfortable. I did have trouble finding the Sam's rockers by Googling, but my husband was delighted to see the Sam's website also had the painted rockers at the best price on the Internet. We now have Red rockers, very easy to assemble and look just as good as the rockers costing twice as much.

I bought online a week ago and got them today. Fast delivery, two days ahead of schedule. The chairs are super easy to put together, less than fifteen minutes and I'm a big guy. They sit my big but so nice and feel great. My wife loves the way they look and feel. Very sturdy. All the hardware is included with extra to spare.

The paint is already chipped and the plugs have all cracked and fallen out. One slat just cracked when I sat on it. The rocker is not balanced so it is dangerous for anyone under 100 pounds. and we cannot get the stickers off. I would not recommend this. Have had it for 6 weeks outside semi covered in Mi. Having a difficult time getting them returned as we had them delivered and have no way of returning these. They are cumbersome and do not move easily. They look great if you just want to stage. Just don’t let kids or large people in them.

Very nice, easy to assemble and comfortable chairs. I ended up purchasing a total of 4. I would give it a 5 star but one came without hardware. Customer service gave me a different customer service number. Everyone has been cordial enough, but it could be a few weeks before hardware is received and locally the screws are not as long and there's no caps..so I'm one chair down hopefully for not too long

I tried purchasing online & was very unsuccessful. It kept saying correct my address, I did so & it wouldn’t go through. I had to physically go into the store to purchase the 2 rockers. The store employee was very helpful by putting them on the flatbed cart since they were too heavy for me to pick up& I actually love the rocking chairs on my porch. It was a big inconvenience for me to have to go to the store since your website wouldn’t allow me to order online. I barely fit them in my car but I was determined to have them. I spend a lot of money at Sam’s & I expect online service to do better with the system.

We absolutely love these rockers. I bought two of them for the back deck. They are so nice we didn't want to put them outside lol. I am 5'6" and my husband is 6'6. they are perfect for both of us. my feet do not touch the ground while sitting but I love that, and it is perfect for him. They are wide and the back is high. Very well made, and easy to put together. I would buy these again in a heartbeat.