I've only had these for 5 months and they are chipping like crazy. Really wanted to love these but highly disappointed in how they've not held up. Not sure if I just got a bad set or what because the other reviews seem to be positive. Sam's customer service was great though in processing the refund.

I ordered these tears a couple weeks ago and put them together last week. So disheartening to find that both chairs had pieces that were completely broken upon arrival. It is made out of wood but craftsmanship is not very sturdy. I can’t figure out how to report the damage. Sam’s Club online makes it hard to get ahold of Customer Service.

The assembly instructions were clear and easy to follow, assembly was pretty simple. The only issue was that the sticker labels were difficult to remove. It actually took us longer to remove the labeling of part numbers and front & back indicator sticklers than it took to do they physical assembly! Plastic and paper thermal labels that use adhesive that do NOT leave residue are commonly used today. We got most of the sticky residue off, but need to get some solvent to remove the remaining adhesive residue. The paint is quite thin, and there are some flaws where it dribbled down and hardened in a thicker section, so not sure how these will take the weather over time. I may add a coat of polyurethane to create a protective layer so the paint does not chip or spall in the weather. Despite the above complaints, I like the chairs. The color is deep and they are comfortable. We purchased these on sale, reduced by $80 from $149.98 to 69.98 each. For that sale price I am pleased with the chairs, but had I paid $149.98 each I would be more annoyed about the thin paint and sticker residue.

While these chairs are very attractive and for what purpose they serve, quite comfortable, we have found the quality to be questionable. We bought four chairs based on reviews and price. We paid to have them assembled. At first glance upon assembly we noticed a crack in one of the arms. On that same chair we then noticed a crack on the back of the same chair. Contacting the mfg. they sent a replacement part for the arm, but balked on the back. I understand, the freight is very expensive to send these replacement parts. Now today, we have found a second chair with a crack and a form of “glue” or residue seeping from all the joints of the chairs. Not sure what that is, but it certainly isn’t normal. We bought the turquoise color which is perfect for our needs, but now we have no idea how to proceed. We called Sams, but so far they have not replied.

Bought 4 chairs and 2 side tables to match. Fast Delivery. Sturdy and comfortable rocking chairs. Unfortunately, the paint on all six pieces of furniture began to flake off and warp revealing the wood underneath. We had these on the front patio, uncovered with about 6-7 hours of sun per day. These may have performed better with a covered patio situation, but they were described as all weather and outdoor paint job. That did not hold up. We returned them.

The paint is already chipped and the plugs have all cracked and fallen out. One slat just cracked when I sat on it. The rocker is not balanced so it is dangerous for anyone under 100 pounds. and we cannot get the stickers off. I would not recommend this. Have had it for 6 weeks outside semi covered in Mi. Having a difficult time getting them returned as we had them delivered and have no way of returning these. They are cumbersome and do not move easily. They look great if you just want to stage. Just don’t let kids or large people in them.

I purchased this product and received very timely. It was very easy to put together but one of the pieces did not fit properly. I immediately contacted the number on the paper that was included with the product and they shipped me a new piece as soon as I provided them with the required info. The new piece fit perfectly and I was able to complete the assembly. This was all done within 2 weeks. I am very happy with the quality and was very happy with the responsiveness and helpfulness of the customer service team.

We really like the white wooden rocking chairs. They look great and are very comfortable. We first purchased two to make sure we liked them. We reordered two additional rockers. One rocker came with gray instead of white screw covers. After contacting the company and sending photos of what was sent, we received replacement parts right away. Very good customer service. The chairs were easy to assemble. A little Goo Gone took off the sticker residue with ease.

Great chair, wide seat, super price.

Comfortable, easy assembly