Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. We'd like to get this reported for you. Please use S-13850102 when contacting the team! Thanks!

Hi Bonnie! Thank you for reaching out to us about your RITZ ORIGINAL CRACKERS which were DAMAGED DURING DELIVERY. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also get in touch with their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you'd prefer to stay on the web, through https://help.samsclub.com. They'd be more than happy to help you! Thanks again!