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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,401 ratings1,537 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (273)

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Showing 491-500 of 1,537 reviews
Nov 27, 2025
TAMEEKA
5 out of 5 stars review

Exceeded my expectations!

I was in a financial and time crunch. I recently moved and had to purchase a matress quickly. Admittedly, I turned my nose up, assuming the store brand would not be comparable to the major matress brands. Bae-be was I wrong, wrong-wrong. This bed is firm like I like and applies the perfect amount of pressure to my lower back.

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Apr 4, 2024
KR
5 out of 5 stars review

Verified Purchase

Comfortable mattress so far

I ordered this mattress for a vacation home. The price is perfect and the mattress was easy to set up. The mattress is comfortable so far. My only complaint is that I ordered 4 mattresses in different sizes to be shipped to my house. The boxes were not clearly labeled with the size of the mattress inside of the box. They were all shipped in the original box so I would have assumed it would be obvious what size the boxes contained but that definitely was not the case. I had to open the boxes to find the tag located on each vacuum packed and rolled mattress in order to determine which bed frame it belonged with.

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Nov 21, 2025
FanofSams
1 out of 5 stars review

Poor Craftmanship

I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

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reply from Member's Mark Team

We apologize for this experience and ask that you contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Dec 1, 2025
DEBBIE
2 out of 5 stars review

NOT firm at all!

Bought this for the reviews, it is NOT FIRM at all. Actually going to return it. Not sure on the great reviews. If you want soft and squishy and back breaking go for it. NOT FIRM, returning it due to so soft I am crippled. I ordered firm for a reason and this is not it.

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Dec 26, 2023
Mike
5 out of 5 stars review

Verified Purchase

Bed in a box is surprisingly comfortable

Very surprised with the comfort level from "bed in a box". Once it was removed from the box and left to rea h its full form and shape- about 20m- it was very comfortable and provided a great nights sleep. Purchased the matching platform also and was able to get that set up in minutes. All in all, for around $600, its a great value.

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Mar 7, 2022
amatsunshine
5 out of 5 stars review

Verified Purchase

Very Comfortable Mattress

I must say the mattress was packaged very well. It expanded quickly and I was able to sleep on it the first night, since I let it expand all day. I slept on this less than a week and I have no complaints so far. I added a mattress protector and cover on it just to keep it clean and protected from spills.

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Dec 4, 2025
James
2 out of 5 stars review

Medium feels like ultra plush

The reviews about it being too soft are correct. I have another memory foam mattress. Different brand. That is plush and isn't nearly as soft as this medium. It feels like you went to sleep on an air mattress and woke up in the middle of the night and it was flat. This is excessive. I like plush. But this is next level. It almost has me wondering if they put the wrong one in the box

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Mar 8, 2022
Magoo
4 out of 5 stars review

Verified Purchase

Decent purchase

This was easy to open and The box is heavy FYI, if you are bringing it upstairs. It is a medium firmness, i think it is more soft to medium. I've slept on it for two weeks and it is comfortable, and it kind of conforms to your body. I am happy. I wanted a little more firmness, but it is fine.

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Mar 28, 2024
Sreph
5 out of 5 stars review

Verified Purchase

Works

It works in a pinch. It's comfortable and firm, but very squishy on the edges. If you want a bed you can sit on the edge of, this is not it. For the price it's fine. I arrived earlier than expected, which was awesome. Can't go wrong with a Member's Mark item!

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Sep 10, 2023
Gilbert
1 out of 5 stars review

Verified Purchase

Self inflatable mattress are the worse!

I returned a self-inflating mattress i had for 2 year s that collapse in the middle after 1 year. This mattress is promoted as being a hotel mid-firm mattress and It is the worst! You sink immediately into the mattress upon laying down. It has no support!!! It is also a self inflating mattress! I will be returning it once i can afford a REAL MATTRESS that requires 2 people to deliver it!!

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reply from Member's Mark

We're sorry to learn you aren't satisfied with your mattress, Gilbert. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.