Skip to Main Content
Sam's Club
Sam's Club
Member ratings & reviews for
PR SCOTT COMFORT+ 12MR 462 SHEETS
4.5 out of 5 stars
stars3,021 ratings3,015 reviews
  1. 5 stars71% (2,145)
  2. 4 stars17% (508)
  3. 3 stars5% (159)
  4. 2 stars3% (80)
  5. 1 star4% (129)

Member photos

  • +1318 images
Sort by |
Showing 821-830 of 3,015 reviews
May 29, 2018
julest
2 out of 5 stars review

Smaller rolls

I have been a Scott purchaser for 25 plus years. The original 1000 rolls got so thin I switched to Scott Extra Soft with a sheet count of 400. Then those rolls got smaller; down to 264. Now the Scott Comfort plus is down to 231 sheets for a double roll. And the price keeps going up. Guess it's time to find another brand.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand Team

We appreciate your loyalty and would hate to lose you as a fan. Although there are fewer sheets on our new Scott ComfortPlus TP, we've made it thicker, stronger, and more comfortable than before. That way you can get an even better clean while using fewer sheets. We'd like to speak with you personally about your experience and see how we can help. Please reach out to us online at https://www.scottbrand.com/en-us/contact-us or by phone at 1-877-856-7268 (Monday through Friday 7:30 a.m. – 7:00 p.m.). We appreciate your time and hope to hear from you soon.

Oct 31, 2020
upset in KY
1 out of 5 stars review

aweful, less sheets, poor quality replacement

this Toilet paper is Awful. whoever decided that they should get rid of the EXTRA SOFT should be fired. It is truly a downgraded replacement for extra soft , that there was nothing wrong with. They cut back the number sheets per roll. the softness, but sure didn't change those price tags. My family's been using extra soft probably since it was made. this is truly a disappointment for all of us and we've had to search for other brands. im not the only one that feels this was, should check reviews outside your page and give that information to the higher-ups and BRING BACK EXTRA SOFT, WITHOUT LESSENING QUALITY, SHEETS PER ROLL OR COST.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Products Brand

Something doesn't sound right about this! We'd love to learn more about why your experience was different from what we'd expect. We can be reached at 1-877-856-7268 (Monday through Friday, 8:00am – 5:00pm CST). Thanks!

Jul 5, 2018
ducky196806
1 out of 5 stars review

BRING BACK EXTRA SOFT

My family has used Scott Extra Soft as long as it has been around. Replacing it with Comfort Plus has been a major disappointment. The rolls do not last anywhere near as long, and the paper leaves lint and dust all over the bathroom. We are also having a problem with toilets clogging (which in 7yrs at the same home with Scott Extra Soft was never an issue)Shopping for a new brand of toilet paper.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand

We want the best for your family, which is why we take our product updates – and your feedback – very seriously. As you’ve been so loyal over the years to our products, we hope you’ll participate in the discussion and share more about the changes you’re seeing in our products. Please reach us at 1-877-856-7268 (weekdays, 7:30 am - 7:00 pm CT) so we can learn more. Thank you!

May 26, 2018
Ragsmom
3 out of 5 stars review

Less Sheets Per Roll

I just bought your "Comfort Plus" tissue. The truth is it should be comfort less. You, like most companies, have reduced the size of the roll 33 sheets. So it should be comfort less. This is a typical way companies short consumers for the company to make more profit.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand Team

Thank you for being a Scott TP fan. Our new Scott ComfortPlus toilet paper is thicker and stronger to provide you with a sensible combination of comfort, absorbency, and value. We'd like to learn more about your recent experience and see what we can do to help. When you have a moment, please connect with us online at https://www.scottbrand.com/en-us/contact-us or by phone at 1-877-856-7268 (Monday through Friday 7:30 a.m. – 7:00 p.m.). Thank you.

Jul 31, 2018
Not Happy in NC
1 out of 5 stars review

Comfort Plus Butt Balls

Just returned from the grocery store where I had to purchase a different brand of TP because I can't tolerate the butt balls any longer. I don't understand. People are being generous complaining about the "lint". This is far beyond lint. This is little balls of TP in your booty crack, like a new prize every time I take a shower. When I was using extra soft for years and years, I never once discovered surprise booty balls. This is not a rare occurrence, it is daily. I just stayed in a hotel for 2 days, came home, used the TP. Showered. And decided I could not tolerate it anymore. How can you say it is stronger? It literally falls apart in your hand. Please consider bringing back Extra Soft. This was a fail.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand Team

Your feedback is appreciated, but we are really bummed to hear about what is happening. This isn't the type of experience you should expect and we would like to help make this right. Please reach out to us at https://www.scottbrand.com/en-us/contact-us so we can assist you personally. We hope to hear from you soon.

Oct 26, 2018
jrenee
1 out of 5 stars review

Not soft at all

We have been loyal Scott toilet paper users for many years,ever since a plumber told us to use a one-ply for our septic tank. First used the 1000(too thin), but then when Extra Soft came out we knew we were going to be longtime users.When it was discontinued,I bought all I could find of the Extra Soft- after trying the Comfort Plus several times and finding it strong, but very rough(not soft at all to us). Actually, I find it irritating (literally, to my skin). I also do not like that the rolls are smaller, so we get less use of each roll. But even the Mega rolls would not make us happy. We just want the old Extra Soft back. Sadly,until then, I'll be looking for an alternative.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand Team

Hi jrenee, we're disappointed to hear this. Your health and comfort are our number one priorities. We can assure you that our ComfortPlus TP should be providing you with a clean that is not only soft and keeps you comfortable, but is also strong and keeps your confident. The situation you are describing is not indicative of the quality of ComfortPlus, and we'd like to learn more so we can help you further. Please give us a call at 877-856-7268 (M-F, 7:30 am - 7:00 pm CT). Thank you.

Jul 14, 2018
Frmmd1001
1 out of 5 stars review

Awful

We used the extra soft for many years and liked it because it was neither too thick nor too thin. Because of its perfect thickness it really “got the job done.” This new product is awful. It is too thick and is just a bunch of “fluff” like many other brands/products out there. It pills when you use it and just makes mess. It doesn't last very long either - and buying the “mega rolls” does not really help that. I never had to buy mega rolls before for it to last more than a day or two so why should I have to now? That's not a good value. I am also concerned about my toilets clogging and the impact on my septic system after reading other reviews. I will be looking for a new brand of toilet paper.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand

We never want to disappoint our loyal Scott fans like yourself, which is why we are grateful for your feedback. The updates to our Scott ComfortPlus toilet paper were made after carefully considering what our Scott families desire in their tp experience, so we’d like to help. Please take a moment to work with our team at 1-877-856-7268 (weekdays, 7:30 am - 7:00 pm CT) so we can learn more and make your Scott experience right. We hope to hear from you soon - thank you.

Apr 16, 2019
Louis59
1 out of 5 stars review

Who Are You All Fooling?

This is the exact quality and likeness/feel of Tubeless and RV. Who are you all fooling? Please bring back Extra Soft which was its own tissue and great tissue at that. Trying to cheap the process by packing the same product with different labels. If Extra Soft isn't coming back, you've lost a loyal customer forever.

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand Team

Hi Louis. We updated our Scott Extra Soft toilet paper to Scott ComfortPlus toilet paper. Our ComfortPlus TP has improved strength and softness, which provides you with an even better product and clean than before. We appreciate your feedback and would love to continue having you as a fan. If you'd like to talk to a member from our team further about this, please don't hesitate to give us a call at 877-856-7268 (M-F, 7:30 am - 7:00 pm CT). Thank you.

Sep 26, 2018
Cybil
1 out of 5 stars review

What happened to extra soft

A customer of extra soft, bought comfort plus after searching and searching for extra soft. This is the first and last time purchasing this toilet paper. The rolls are so small and narrow. You get a lot less for the same price. The saying "if it ain't broke don't fix it" applies

Review from scottbrand.com
Helpful?2661984B2N3M15344115716
reply from Scott Brand Team

We're bummed to hear this, Cybil. We worked hard on improving both the thickness and softness of this TP to provide you with the ultimate clean. Your feedback is important to us, and we can assure you that it will be passed along to the rest of our team. If you have anymore thoughts or questions you'd like to share, we'd love for you to contact us directly by phone: 877-856-7268 (M-F, 7:30 am - 7:00 pm CT). Thanks and we hope this helps.

Mar 21, 2018
CVaughters881
3 out of 5 stars review

Comfort Plus

[This review was collected as part of a promotion.] I've tried this new Scott tissue. I like scott tissue have used it before. I don't think it's as thick and comfort as other brands. If I was looking for a cheaper brand I would go to this. It is soft but I like the kind I use.

Review from Home Tester Club
Helpful?2661984B2N3M15344115716