We're sorry to hear this, Mark, and want to assure you that we have many quality checks to ensure the Magic Eraser works like a charm. We recommend making sure to wet the sponge, and then squeeze the excess water before use. We'd like to help you get the most out of your Magic Eraser, as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 248-1612.