Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for De'Longhi PACAN270G1W 500 Sq. ft. Portable Air Conditioner for
12K PORTABLE AC
2.2 out of 5 stars
stars22 ratings22 reviews
  1. 5 stars23% (5)
  2. 4 stars5% (1)
  3. 3 stars5% (1)
  4. 2 stars9% (2)
  5. 1 star59% (13)

Member photos

Sort by |
Showing 11-20 of 22 reviews
Jul 3, 2023
N2355G
1 out of 5 stars review

Don't Buy

The BTU rating is misleading. BTU is a good way to rate a window unit. When purchasing a portable A/C, you need to know the BTU SACC rating. This number is much lower. The effective BTU rating for portable air conditioners (DOE/SACC) can be between 30-50% lower than a window unit.

Review from De'Longhi
Helpful?2V5FXHY056W415327766613
Oct 12, 2021
JustCallMeEbonee
1 out of 5 stars review

Stopped working

It stopped working within 40 days or so after purchase. First the numbers stopped showing so I couldn't see the temperature and then it just went out an hour later. Thank God Sam's Club has a 90 day warranty. I returned it to Sam's club. However, it take 10 days to refund your money.

Helpful?2V5FXHY056W415327766613
reply from DeLonghi Customer Care

Hello, we are sorry to hear you had this experience with our Portable Air Conditioner. While we understand this has caused you to return your unit, if we can be of any assistance finding you a new unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Jul 11, 2024
Why do you care????
1 out of 5 stars review

In the beginning was Happy not so much now!!!

I bought this unit 2 years ago, worked amazing. Kept it well manetained and now 7/10/24 when I need it the most because of hurricane Beryl, it wants to not cool a small bedroom. I will shout it to everyone do not waste your money on this machine!!!!!!

Review from De'Longhi
Helpful?2V5FXHY056W415327766613
Aug 28, 2022
Tammy
1 out of 5 stars review

HL Light

I actually loved it for 2 years. I have tried to take good care of it ( filter, draining etc) All of a sudden I came home one day and the HL light was flashing. I drain it. It will go again and then stops after a while. This has just continued. Disappointed

Review from De'Longhi
Helpful?2V5FXHY056W415327766613
Aug 9, 2021
Trash
1 out of 5 stars review

Not worth it

Purchased 6/20 and it stopped working right 7/21. Probably only used 3 months. Won't by DeLonghi again.

Helpful?2V5FXHY056W415327766613
reply from DeLonghi Customer Care

Hello, we are very sorry to learn about your experience with your Portable Air Conditioner. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.

Jun 24, 2023
Flappyjaws
5 out of 5 stars review

Nice unit

It's well built. Needed to remove back panal to clean lower coils after running in an extremly dusty enviroment for a year. Try the real feel!

Review from De'Longhi
Helpful?2V5FXHY056W415327766613
Mar 1, 2022
michelle
5 out of 5 stars review

portable air conditioning unit

OMG I can't believe all the bad reviews! I started buying these units 5 yrs ago. We rented a house in Torrance with no air conditioning. Every room had a unit. I've never had one stop working! Every kid had one in there room. Super easy to install.

Helpful?2V5FXHY056W415327766613
reply from Supplier Response

Hi Michelle, we hope you continue to enjoy the comfort provided by our De'Longhi Portable Air Conditioner for years to come. Thank you.

May 11, 2023
Brochu
3 out of 5 stars review

It's great but doesn't last long

I've had this unit for like 3 years. It steadily declined and didn't cool that great over time. Now it makes this horrible rattling noise that doesn't stop

Review from De'Longhi
Helpful?2V5FXHY056W415327766613
Sep 5, 2022
Lean60
1 out of 5 stars review

Disappointed

Purchased just two years ago to use to cool down the bedroom so as not to have to air condition the whole house. Since this was my 4th or 5th unit to own, I am very aware and followed all maintenance guidelines. It seemed to be working fine but not as well as older units I owned. Then it made a horrible noise and we discovered the rotating fan blades inside had just fallen apart. They are cheap plastic and look much older than a 2 year old model.

Review from De'Longhi
Helpful?2V5FXHY056W415327766613
Feb 13, 2020
Doug
5 out of 5 stars review

Great product!!

Excellent price for a fabulous unit!

Review from walmart.com
Helpful?2V5FXHY056W415327766613