As other reviews mentioned, smoker thermostat is not accurate. It takes a while to warm up. No easy ash cleanup for pellets. Gas side has so much flare up problem. I recognized drip tray is useless and a bunch off grease was all over back of grill and on floor. There is no hooks to hang utensils. Sadly, it took me hours to assemble just to find out some parts were damaged . I contacted customer service and received new parts to complete assembly and I'm so disappointed how it turned out to be. I will return it and I do not recommend it.

We have been looking for a smoker and saw this in the coupon book. We purchased and what a great buy. The smoker works great as does the propane side. You can't beat the price for having both grills in one combination. Took about 2 hours to put together. Easy instructions.

Bought this two weeks ago, havent stopped cooking, smoking and searing on it. Very heavy duty built, and great price for what you get!

Just out of 3 year warranty. All burners grates and brackets rusted beyond repair. Spoke to the manufacturer Rankin they do not have any replacement parts. This grill was under a patio cover the whole time. I would not purchase again

My grill has done pretty good until now. (just under 1 year later) Now the burners have disintegrated and I can't find any place that has burner that will work for this grill.

Grill side gets too hot. Also grill side seems too shallow because we frequently have fires start on the bottom under the grills. Definitely not a quality product that we've come to expect from Member's Mark. Would not recommend.

Easy to use

The grill came damaged. It took almost two weeks for a replacement part so that I could finish assembly. Once assembled, I tested the gas line and saw a leak. I requested a replacement gas line. When it arrived, that one leaked worse. I requested another gas line that finally worked. Hopefully, anyone that has already purchased this has tested their gas lines. This is a disaster waiting to happen.

Sooooo, I bought this grill 2 weeks ago. I've used the propane side twice and it's worked well. The smoker side is a different story. I tried preheating the first time and it got to 117 degrees after 30 minutes and then gave me an error code. I called the company help line on the front of the manual and spoke to someone who told me they weren't familiar with that specific error and would have to do some research and call me right back. Three days passed with no return call, so I decided to give it another try hoping it was just a fluke. This time it reached 115 degrees in only 10 minutes but then shut down and gave me the same error code once again. Called the same number back and this time they told me they would send a replacement for the smoker panel side BUT there was a 60-90 day backorder on that part (clearly it's an issue with more than just my grill) or I could return it to the store and exchange for a new one. Called Sam's Club to be told that I would need to bring it in and receive another grill. Clearly I'd have to disassemble to return because this thing isn't massive and eights probably 300 pounds and then bring another one home only to reassemble....not offer to assemble or deliver it for me for my trouble. So basically I'm stuck with a $600 smallish propane grill that I can spend another day taking apart and reassembling OR I can wait until someone this winter for a replacement part that may or may not have the same issue as the first one! Terrible customer service for a 20+ year Sam's Club member to say the least.

If you read the Lighting instructions and follow step "7", then read the "Warning" after all the steps. The 2 of these tell you to put the "setting knob" on different settings. Which one is correct? Number 7 says - "High" setting Warning says - "Smoke" setting