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Customer reviews for Pillsbury Chocolate Chip Cookies (72 ct.) for
Pillsbury Chocolate Chip Cookies (72 ct.)
4.4 out of 5 stars
stars2,386 ratings2,370 reviews
  1. 5 stars76% (1,815)
  2. 4 stars9% (215)
  3. 3 stars2% (45)
  4. 2 stars1% (27)
  5. 1 star12% (284)

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Showing 121-130 of 2,370 reviews
Jun 21, 2021
Anonymous
1 out of 5 stars review

Tastes like the cardboard box it comes in. I origi

Tastes like the cardboard box it comes in. I originally ate some of the dough, could definitely taste the cardboard. I thought it might bake out but it didn't. Still tastes just like cardboard. Really disappointed.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury

Hi there, so sorry to hear about your experience. We would like to gather some additional details for our quality team to make this better. Please contact us by phone: 1-800-336-9331 or our contact us page: https://bit.ly/3qhEebO. Thank you.

Jan 30, 2020
Gracie M
5 out of 5 stars review

Verified Purchase

Yum

Yummy for all ages

Helpful?76DPBWHRAXCW15320502956
Dec 16, 2019
Duckie3518
5 out of 5 stars review

Verified Purchase

Bake and eat

Grandkids loved them.

Helpful?76DPBWHRAXCW15320502956
Oct 29, 2017
Balle007
1 out of 5 stars review

This new recipe is terrible! I know there are some out there who will like this perhaps you can satisfy both parties by having a simple/clean/natural version (this new terrible recipe) and the original version. Similarly to how Keebler's kept their original products and added the simply made versions to their line. As I fear you will loose a huge amount of regular die hard customers with this new recipie. I tried really hard to like it even made it more than once but I can't so for now I will have to begin exploring other brands. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Apr 14, 2019
underwhelmed
1 out of 5 stars review

I'm sorry that I didn't see these reviews before I bought two large rolls of these to bake for a party. It's a good thing that I tasted one of the cookies ahead of time, because they taste is so bad that I'm embarrassed to serve them. I threw both batches away, and am now headed to the store to buy some ready-made cookies! 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Sep 22, 2018
Cabiria
1 out of 5 stars review

OMG, is this a marketing ploy, you release a terrible recipe to re-gain market share when you bring the original back? I like everyone else grew up on these cookies. At age 57 they were still my go to comfort food. Not only is this new recipe horrible but the old recipe was perfect, and why oh why would you mess with perfection. Don't wait another day, bring it back now!! I like many others tasted first batch and immediately threw them out. The feedback seems unanimous, pillsbury, we are waiting! 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Oct 29, 2017
Lisacggf
1 out of 5 stars review

These are awful. You took s staple of childhood and ruined it. The texture is all wrong and the taste of just bad. We could never leave these for Santa. If you want to make a healthier option, go ahead but cookies are not about health, they are about memories, warmth, family, Christmas night, snow days. These cookies attend about any of those things. My entire family despised them. We prepared for a lovely family evening centered around making cookies and sharing stories, and were so disappointed. I wouldn't feed these to my dog. You just lost generations of cookie lovers here.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
Oct 31, 2017
JayDee0923
1 out of 5 stars review

I am quite disappointed in this new cookie dough. I absolutely LOVE the chocolate chip cookie dough so I was excited when this new recipe came out.......... Then to my surprise YUCK. So now that's it for me and this cookie dough. You guys should change the recipe back. 

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
May 18, 2023
Jxjxjxjx
1 out of 5 stars review

Not a fan of new recipe/formula

[This review was collected as part of a promotion.] I buy this product because it says it can also be consumed raw. I've been buying it for many years. The last 2 logs tasted rotten and they were purchased from different stores. I think I may switch to nestle because the nestle brand because I'm guessing they changed ingredients or flavor.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956
reply from Pillsbury Care Team

We're so sorry to see this! We'd like to learn more about your experience so we can help make it right. When you have a moment, reach out to us using the 'Contact Pillsbury' form linked at the bottom of our site. We look forward to hearing from you.

Jan 16, 2019
GeorgeLD
4 out of 5 stars review

I don't usually use packaged cookies. I usually make my own form a recipe on a chocolate bits package. I don't know what the "old recipe" for these cookies tasted like so I can't judge. However, I don't know what the fuss is. The old recipe must have been the best cookies on earth because I found this recipe to be satisfactory.

Review from pillsbury.com
Helpful?76DPBWHRAXCW15320502956