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Customer reviews for Samsung 23 cu. ft. Counter Depth French Door Refrigerator with Food Showcase for
Samsung 23 cu. ft. Counter Depth French Door Refrigerator with Food Showcase
4.1 out of 5 stars
stars138 ratings138 reviews
  1. 5 stars65% (90)
  2. 4 stars11% (15)
  3. 3 stars2% (3)
  4. 2 stars7% (10)
  5. 1 star14% (20)

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Showing 51-60 of 138 reviews
Feb 13, 2021
Betty
1 out of 5 stars review

Do not buy this refrig.

if you do, don't try to clean it. the black stainless finish comes off. naturally out of warranty. now the water dispenser does't work! the icemaker freezes up all the time. what happened to the days when you could plan on your appliances lasting more than a couple of years? would never buy another samsung!!!

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
reply from Samsung Care

I see where you are coming from. Thank you for sharing your experience. We encourage customers to share their feedback. If you have any questions or require further assistance; You can use the information below to contact our Social Media Team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142967582

Sep 23, 2019
silverio84
5 out of 5 stars review

Sleek fridge, fits all our needs

[This review was collected as part of a promotion.] Having a large fridge in our family is a must-have. Being Hispanic, not only do we have five children, but an extended family that is always over, meaning food and more food. I like that this fridge has a huge capacity, and the shelves are in a position to hold things in a way that it is easy to get to them. My wife is well known for stacking items on top of each other than pushing them to the back, she really can't do that with this fridge, everything is laid out so it is easy to see what is in there when you open the doors. I really like the door in door feature or the food showcase. It does what it says and basically shows you the food or drink you use most right upfront so you can take it out quickly. I like that and use it to store Gatorade and other quick-grab items, this is a really cool feature. The water in the door is great too, always having a cold water bottle in our house is difficult, usually we have half and quarter used bottles all over the house, this is helpful as now the kids can just have cold water whenever they want from a pitcher instead of standing there waiting for it to fill cups, pushing each other out of the way. Freezer has good space, I like that it has 2 shelves so you can separate food items in categories. My wife really likes the fact we don't leave fingerprints on the front of the fridge anymore. That was one of her biggest gripes was cleaning up after all of us opening the doors, so happy wife, happy household. I would recommend this to my family, I think it is a great fridge to fit a lot of items for a larger family and has good features to keep that family on the go where they can just get what they want out of it quickly without wasting time or energy. Nice capacity, great features, good fridge for the whole family.

Review from The Insiders
Helpful?5I0BUMT18QDD15320502035
reply from Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with the quality and ample space of our French Door Fridge. Welcome to the Samsung family! ^Cat

Aug 3, 2020
Mali
4 out of 5 stars review

Great features

[This review was collected as part of a promotion.] We bought this refrigerator 9 months ago and we love it! I only gave it 4 stars because it's a bit difficult to clean the shelf above the drawers. I had to look for videos on Youtube to figure it out. Otherwise it's great. The self refilling pitcher is a bonus.

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
Oct 13, 2020
Sach
1 out of 5 stars review

Horrible Product

horrible refrigerator. my refrigerator is only 14 days old and i need to have it serviced. the service tech said its not worth fixing it since its new, just return it. my compressor is shot and they will try to fix it. don't fix it, because its like buying a new car and having the engine replaced.

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
reply from Samsung Care

We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. I see your service repair is still underway and we are hoping we can fix your concern in a timely manner. If you have any questions for us, be sure to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142523569

Dec 9, 2020
klein
1 out of 5 stars review

AWFUL PIECE OF JUNK

not even a year into owning - the ice maker stopped working. then suddenly it would make ice out of the blue. the temperature of the freezer didn't seem consistent, but the tech that came out said everything was fine and couldn't find any problems. today we nearly lost everything in the freezer because even though the display reads -1, the contents were thawed. samsung customer service reads scripts and doesn't do anything with any sense of urgency. they know they have problems with the cooling and ice makers, but won't recall or refund without the customer putting up a fight. i will never buy a samsung product ever again. do not buy this refrigerator!

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
reply from Samsung Care

Was our customer service able to set up a service repair for the 2nd concern? If not, I think this would be the best route to resolve this. Please reach out to our Social Media team by using the link below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142721821

Sep 18, 2022
BrokenBird
1 out of 5 stars review

Ready to gamble? look no further!

our fridge was included with our newly built home. within a year of owning home, the freezer started melting. we arranged samsung repair service out of our pocket. freon was identified to be slowly leaking over time. the fridge was deemed unrepairable within a year of operation. thanks samsung! i am now switching my fridge earlier than my mobile phone and left with spoiled food.

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
reply from Samsung Care

Hi BrokenBird, We are glad to hear that you are using Samsung products. We are here to help you with your refrigerator cooling concern, please click the link below for the troubleshooting guide. Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144943570) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Apr 14, 2020
MmmaryP
5 out of 5 stars review

Fantastic 'fridge

[This review was collected as part of a promotion.] There are features with this appliance that my family loves. The in the door water pitcher is used by everyone, even my skeptical middle son. We use the deli drawer for all our meats and cheeses, so they're easy to find and keep fresh. The pocket door hold 2 gallon jugs of milk if you need it to. The metal "guides" are not carry handles, but are useful to keep tall things in the shelf as the door opens and closes. The small bottom shelf in that door we keep stick butter or margarine. The icemaker has never once ran out of ice, a problem we had with our previous refrigerator. We were lucky to talk to a Samsung appliance rep who was at the store we had decided to make our purchase from and asked many questions about this model. But, we had already narrowed down our selections to 4 by the time we entered the store. Our of necessity, we needed a freezer with the space designed to hold more than one box of frozen pizza and enough food for more than a few days for large family. Because of the slide drawer, we can find what we need with less searching than with traditional side by side shelves. The main shelves are sturdy and the ice maker side door shelves are useful for small bottles and such. The outer appearance enhances the look of our kitchen. To sum up, the features are all useful. The bluetooth is for using the Smart Things app and if you decide to download it, comes in handy. So far we have used this for six months. Still runs quiet and keeps cool.

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
Oct 10, 2019
Dstegner119
5 out of 5 stars review

I Love Samsung's approach to tech

[This review was collected as part of a promotion.] I am extremely impressed with our new Samsung refrigerator. It is slightly smaller than our previous unit but, there is so much more useful space inside. I love the auto refill water pitcher. The stainless steel inside really does keep temp loss at a minimum. The select a drawer is perfect for all my cheese. The led lighting is pleasantly bright. The stainless steel finish is so much easier to keep clean than our previous unit. I'm looking forward to using the wifi feature in the near future. Samsung never disappoints me. I feel this unit will last us many happy years.

Review from The Insiders
Helpful?5I0BUMT18QDD15320502035
reply from Samsung Cares

The technology of today was once the science of yesterday. ! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Oct 24, 2020
PBR1962
5 out of 5 stars review

Wonderful Refrigerator!

We have had our new refrigerator for 2 months now. I have nothing but praises! I thought the showcase door was just a gimmick, but we really love it! Quick easy access to frequently used items. The other feature I really LOVE is the self filling water picture inside the refrigerator. I now drink much more water than soda.

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035
Aug 3, 2020
Mikefromkc
4 out of 5 stars review

Very good but has a few quirks

[This review was collected as part of a promotion.] Bought this refrigerator for my new life and home. I'd rate it at 4.5 stars. PROS: Smart unit Door open reminder Has internal temp gauge displays the temperature inside Great ice and water dispenser. Excellent space inside It is beautiful! Very quiet...I've seen people complain about their refrigerator but not complaints from me on this one. Nice freezer section but tray is rather lightweight but it gets the job done. CONS: Shelves are difficult to adjust. Tall bottles must lie down. Glass shelf over inside drawers is a bear to remove. Clips on shelf break too easily.

Review from Samsung US
Helpful?5I0BUMT18QDD15320502035