That's not right...we'll work to get you a new bottle asap! Some other things to consider while you wait for the new bottle: Could you provide more info on your situation? Here's some general information we've provided to others: - Do you use other creams or lotions? - Do you take medications that might have cramping as a side effect? Any other info you care to provide might help us research how to get it working for you. The reason I ask about the "other creams or lotions" is that they can act as barriers to our product working (even moisturizers, things like that)…just something to be aware of. I have best results applying after a shower to dried, "clean" skin on my calves. Some more information that may help you out: To prevent cramps and spasms, apply liberally to the typically affected muscle group(s) prior to when they typically occur (for example, before going to sleep if you suffer nightly). The typical dosage is 2-4 pumps per muscle group, but some users may require another pump or two to get full coverage. (For me, I use 5 to 6 pumps, let it dry, then apply again) When you apply the product, please include the full muscle group, not just the typical point of cramping. For example, with your calf, apply from the back of the knee and all the way to your ankle to cover the full length of the calf muscle. We also recommend giving a little bit of "massage pressure" as you're applying the product. Keep rubbing it in until it is almost dry. Another new point to keep in mind...wait for the product to dry before getting in bed, or putting on clothes...we've discovered that the fabric might be soaking up the product off the skin, reducing its effectiveness. Please don’t hesitate to reach out for more information.

Sorry it hasn't worked for you yet! Here are some quick thoughts to consider: - Lotions/creams applied prior to Theraworx Relief might act as "blockers" to our formula working... - Be sure to allow the formula to fully dry before putting on clothes or getting into bed. The fabric will soak the formula off the skin, reducing its effectiveness. - Some folks require additional dosage and/or frequency...it won't hurt to apply two "coats", and apply liberally...allowing to dry between coats. Please don't hesitate to reach out to us via the contact-us page (https://theraworxrelief.com/contact-us/) for further help.

Jimm, Please call customer service at 888-282-7353. Please have your order number, email address and any other items that they can use to identify your order handy. I'm not sure what a "makeover" is, but I'm sure after a conversation we can get you taken care of. Regards, Customer Support

You may need to consider more dosage and/or frequency. (For me, I use 5 to 6 pumps, let it dry, then apply again) When you apply the product, please include the full muscle group, not just the typical point of cramping. For example, with your thigh, apply from the knee all the way to your hip/groin to cover the full length and breadth of the 4 parts of the quadriceps. Consider if you use other creams or lotions at the same time; they can act as barriers to our product working (even moisturizers, things like that)...something to be aware of. I have best results applying after a shower to dried, "clean" skin on my calves. We also recommend giving a little bit of "massage pressure" as you're applying the product. Keep rubbing it in until it is almost dry. Another point to keep in mind...wait for the product to dry before getting in bed, or putting on clothes...we've discovered that the fabric might be soaking up the product off the skin, reducing its effectiveness. Please don't hesitate to reach out for more information.