Skip to Main Content
Sam's Club
Sam's Club
Member ratings & reviews for
Puffs Ultra Soft Facial Tissues (72 tissues/cube, 12 mega cubes)
3.9 out of 5 stars
stars1,693 ratings1,516 reviews
  1. 5 stars56% (950)
  2. 4 stars13% (215)
  3. 3 stars8% (135)
  4. 2 stars10% (166)
  5. 1 star13% (227)

Member photos

  • +32 images
Sort by |
Showing 761-770 of 1,516 reviews
Jun 5, 2024
SusieQ1955
4 out of 5 stars review

I love the tissue, but the boxes are ugly

This is the only brand that I buy. Typically Ultra Soft, and, if we have a cold, the Plus Lotion. BUT, I hate the colors and patterns of the boxes. There used to a be a couple of neutral ones, in tan or grey. Pink and blue, and contemporary swirls? I can't imagine who's house they would look nice in.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
Mar 22, 2010
scrmom
1 out of 5 stars review

Disappointing Change in Quality

I am so disappointed in the newly formulated Puffs Ultra. Before my last purchase, I would NEVER have bought another tissue. Puffs Ultra was IT. This last box I opened contained thin, scratchy tissues. Not the Ultra I became dependent on. I am so bummed and hoping you will reconsider whatever changes were made.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
Dec 13, 2017
Sadnostril
1 out of 5 stars review

This product was scratchy

I have bought this product in the past and is was as soft as it was advertised. the 2 boxes I purchased the other day are so scratchy they were worse than your most basic brand! I will buy one more box hoping it was a mislabel, but if it is not any better I will be moving to a new product.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
reply from The Puffs Team

A nose in need deserves a high quality tissue indeed and we're very sorry to hear this was your experience. Please give us a call at (800) 777-8337 so we can restore your trust in us.

Mar 5, 2021
jc54
1 out of 5 stars review

Quality has gone down

I have been buying Puffs for 40 years, have always preferred them to Kleenex. However, the quality has gone down. The version called Ultra Soft is anything but soft - they also fall apart much easier than the previous type. I do not like the Puffs with Lotion, so I will now be trying out Kleenex to see if I prefer them.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
reply from The Puffs Team

Your nose in need always deserves the softest Puffs indeed. We're sorry we've let you down with your most recent purchase of our tissues. We haven't made any recent changes to Puffs Plus Lotion. In fact, our last change was in 2019 when we added 40% more softness to our tissues. We're so glad to have your decades of loyalty, and we'd love to hear from you when you have a moment to chat with us. We hope to hear from you soon at: (800) 777-8337.

Mar 25, 2011
Grace2You
2 out of 5 stars review

Puffs to Go

I'm greatly disappointed that you've changed the Puffs to Go tissue and packaging. The new tissues are smaller and don't seem to be as ample as the old ones. Also the packaging is harder to use, and bulkier to store in one's pocket or purse. Now the Puffs to Go seem more like every other brand of pocket packs on the market - not like "Puffs." I bought Puffs to Go before for the quality and the packaging. Bring back the old ones!

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
reply from Puffs Team

I appreciate your loyalty to Puffs To Go and for taking the time to share your thoughts and concerns with the recent change. Often "close out" stores carry recently changed or discontinued products. You may find some of the previous Puffs To Go there.

Aug 23, 2022
Stopplight
3 out of 5 stars review

Not strong enough

I miss the Ultra Soft and STRONG tissues. Many sellers are advertising their products as Ultra Soft and Strong tissues, (and showing pictures that still say that,) but when you receive them, they are just Ultra Soft. Soft? Yes. Strong? No. People with allergies need a better quality of tissue with both traits. Looking for a new brand. So sad.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
reply from The Puffs Team

Puffs Ultra Soft comforts your skin, Keeping it calm, whatever shape its in. That being said, it's strong as well, Blow with confidence, "No rips!" we softly yell. Our Quality Team makes sure this is true, If there's a problem, we're here for you! Give us a call any day of the week, We're here Monday through Friday, No need to be meek! From 9 to 6, EST, We'll answer your call, Eight hundred, triple seven, thirty-eight, eighty-three. (1 (800) 777-3883). Never forget, this mantra, please read, "A Nose in Need, Deserves Puffs, Indeed!"

Jan 10, 2017
AnneL
2 out of 5 stars review

This product seems to be of lower quality

The Puffs Ultra Soft and Strong tissues seem to be rougher in texture lately. I thought it was a bad batch, so I have continued to buy them, hoping for improvement. They have not improved. Also, the box designs and colors are very uninteresting. In the past, I have always been able to find boxes that complimented my home...I wish the designs had colors that were at least in the same color palette...seems there is always some kind of clash.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
reply from The Puffs Team

We appreciate you reaching out to us and sharing your experience. We stand behind our facial tissues 100%, and want you to be satisfied. When you have a moment, please give us a call at (800) 777-8337 so that we can further assist you.

Oct 1, 2011
Liontree
2 out of 5 stars review

Total Disappointment in new Puffs To Go

Puffs to go travel packs, old design, were the best and I bought them by the case online because I use so many tissues due to allergies. Puffs to go, new design, are no better than any of the other small pocket packs: they don't fit in pockets as well, are harder to get the tissues out, THE TISSUES AREN'T AS SOFT, AND THEY ARE SMALLER IN SIZE! If you, P&G, read most of the reviews you will see that the new design is a loser. I suspect you did the old trick of making a product cheaper by reducing the size and the quality but charging the same or more. There is no shame in going back to what worked before and you would make many people happy. I see no reason to rate the product higher than a 2 because the packaging is a 1 and the tissues are no better than any of the products available already. What is sad is that you had a superior product and apparently didn't appreciate the consumer and why we bought Puffs. Now that you've reduced your quality, I may as well buy based on price because Puffs is no better than anyone else. Talk about dumbing down!.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
reply from Puffs Team

We are sorry to disappoint such a loyal consumer. I will certainly pass all of your comments along to the rest of the Puffs Team. I do not know of any plans to go back to the original packaging but I will certainly let them know this is what you prefer. We did make the sheets softer than previous Ultra product and more flexible. Thanks for your comments.

Apr 9, 2010
Abby
5 out of 5 stars review

Great for Allergies

I have always had allergies and insist on carrying tissue with me wherever I go. I've tried many different brands and types of tissue, but I have to say that Puffs is my favorite. They are durable and don't have an off spray off tissue particles which is a must for allergy sufferers. The lotion tissues are soothing and the Puff Packs are a great companion due to the amount of tissues you get from each pack as well as the quality of the packaging.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874
Mar 25, 2010
Trostle
1 out of 5 stars review

Poor Quality Tissue

I am disappointed the quality of Puffs Ultra has become so poor. With the new pop-up box design, the tissue size has been reduced, has become too thin, and leaves lint on the face. I wish Puffs would go back to the quality tissues I was used to buying in the old box design.

Review from puffs.com
Helpful?5WQ7R1ZFBTC815318961874